Sales Support Associate III

The Sales Support Associate role is an integral part of the stores overall success and efficiency; demanding direct
attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers
through friendly efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective
work supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP:
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers needs
Conduct email/name capture where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple addons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts as directed
Participate in store physical inventory counts as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities as directed
Effectively communicate information pertaining to price points features/benefits color and stock
availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management when needed
Upkeep housekeeping standards
Competencies required:
Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external
customers. Gets first hand customer information and uses it for improvements in products and services.
Acts with customers in mind. Establishes and maintains effective relationships with customers and gains
their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can
diffuse even high tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to
change. Analyzes both successes and failures for cues to improve experiments and will try anything to find
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of
anything.
Perseverance: Pursues everything with energy drive and a need to finish. Seldom gives up on anything
before finishing especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things are up in the air. Doesnt have to finish
things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements
Experience: 1- 3 years of previous retail experience (cashier/stock experience sales etc.) preferably in a luxury
retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems basic computer skills (including the ability to use iPad/laptop
Mobile POS and Internet) utilize walkie talkie understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to
maneuver the sales floor sales shelves and stock room; climbing bending and kneeling are required. Ability to
frequently lift and carry up to 25 pounds and at times lift and carry product/cartons up to 50 pounds to process
product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations including ability to work a flexible
schedule including nights weekends and holidays high retail traffic and sales days (including but not limited to the
day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive
list of all performance requirements.
Tapestry Inc. parent company of the Coach brand is an equal opportunity and affirmative action employer and we
pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring
promotion compensation transfer training discipline and termination) are based on the applicants or employees
qualifications as they relate to the requirements of the position under consideration. These decisions are made
without regard to age sex sexual orientation gender identity or expression genetic characteristics race color
creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy
or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

Required Experience:

IC

Employment Type : Hourly
Experience: years
Vacancy: 1