Manager, Enterprise Integration Operations

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

The Service Management Manager(M2)leads service management teams and supervisors to ensure consistenthighquality operations of Enterprise Connectivity & Integration service. This role is responsible for the day-to-day operational health of McKessons enterprise integration landscape spanning API-based middleware (MuleSoft Anypoint Platform SAP BTP-IS) Managed File Transfer (GoAnywhere IBM MQ/MFT) streaming (Confluent Kafka) search (Elasticsearch) ETL (SAP BODS) and Java middleware (Spring Boot Java JDK).The Manager works closely withcrossfunctionalleaders supervisors and vendor partners tomaintainseamless platform operations resolve escalations and coordinate interdependent service activities. Emphasizing team development and operational discipline the role provides coaching performance feedback and opportunities for skill growth across service teams. The Operations Manager also contributes to functional strategy execution by enhancing service processes strengthening service governance and driving continuous improvement within the service portfolio while ensuring atrustbased inclusive work environment that supportslongtermservice excellence. The Manager ensures platform stability compliance adherence (ITGC SOX HIPAA DSCSA) vendor delivery quality and continuous service improvement while enabling McKesson application teams and business users to leverage integration capabilities effectively across BUs.Key Responsibilities:

• Oversee daily operational health of the full integration platform stack (MuleSoft GoAnywhere IBM MQ/MFT Kafka Elasticsearch SAP BODS Spring Boot) targeting 99.999% uptime and 0 P1 incidents.
• Monitor integration performance throughput and pipeline reliability across 1000 MuleSoft APIs and 2481 non-MuleSoft interfaces; proactively identify and remediate degradation.
• Lead the operational execution of roadmap initiatives including the MuleSoft GCP-to-Azure migration (MTAP) IBM MFT/MQ DDC exit and GoAnywhere SOX compliance planning.
• Drive the IIB-to-MuleSoft migration operational tasks and support the MuleSoft alternatives assessment through data-driven platform performance insights.
• Enforce McKessons enterprise integration standards rejecting point-to-point integrations through EARB and related governance forums.
• Ensure adherence to ITGC SOX HIPAA DSCSA and CSMP compliance programs; maintain 0 SOX/SOC deficiencies and achieve timely remediation of findings within 30 days.
• Implement and maintain MSP governance frameworks; track and monitor delivery performance of managed service providers (Infosys TCS).
• Oversee CI/CD deployment pipelines and change management processes to ensure zero-defect production deployments.
• Translate the Enterprise Integrations roadmap into actionable team delivery plans aligned to FY26/FY27 objectives (Tycho EVO MRM JDE E1 to Cloud Specialty to S4/HANA Contact Center).
• Support the tiered integration strategy (Platinum/MuleSoft SAP BTP-IS Gold/Spring Boot Silver/GoAnywhere BODS) by guiding teams in platform selection per the Enterprise Integrations Decision Matrix.
• Identify and execute cost-efficiency opportunities; support MuleSoft contract re-negotiation efforts and Java Spring Boot scaling (5060% lower cost vs. MuleSoft) to reduce total cost of ownership.
• Manage service budgets analyze expenditures and maintain Budget/Forecast Accuracy within 2%.
• Manage day-to-day relationships with SIs evaluating performance against SLAs and ensuring quality timeliness and capacity for development and production support.
• Coordinate onboarding of trading partners and suppliers to meet critical go-live dates; oversee high-volume EDI and MFT partner integration flows.
• Facilitate cross-functional collaboration across BU client groups to resolve escalations and align integration dependencies.
• Lead coach and develop service supervisors and integration engineers; conduct performance reviews workforce planning and succession planning.
• Provide technical guidance during platform deployments troubleshooting and optimization cycles; ensure teams maintain proficiency across the multi-platform integration stack.
• Foster a culture of operational discipline knowledge sharing and continuous improvement aligned with McKessons service excellence standards.
• Maintain weekly capacity meetings to sustain visibility and take early action on demand spikes.

Minimum Requirements:

• Degree or equivalentexperience. Typically requires6 years of professionalexperience and2-5 years ofsupervisory experience

Critical Skills(Knowledge Skills & Abilities):

• Intermediate understanding of IT service management (ITSM) service operations SLAs and performance metrics.
• Knowledge of service delivery frameworks governance standards and continual service improvement practices.
• Proficiencywith ITSM tools and platforms (e.g. incident request change and problem management workflows).
• Strong analytical and problemsolving skills to evaluate service data diagnose issues and drive remediation actions.
• Effective written and verbal communication skills for stakeholder reporting service updates and crossfunctional coordination.
• Ability to oversee multiple service initiatives assess risks and manage interteam dependencies.
• Competence in coaching and developing service supervisors and individual contributors.
• Financial and resourceplanning skills to support budget management forecasting and vendor negotiations.
• Behavioralcompetencies at Manager level: Change Advocate Customer & Business Driven Collaboration Decision Making Influencing Others Innovative Thinking Oral & Written Communication Servant Leadership.
• Ability to support execution of functional service strategy while reinforcing operational rigor and continuous improvement.

Technical Skills:

• API Management & Integration Platforms (MuleSoft SAP BTP IS) Operate and support MuleSoft Anypoint Platform (Tier 1/Platinum 831 APIs) including runtime monitoring deployment pipelines and the GCP-to-Azure migration. Apply working knowledge of SAP BTP Integration Suite and Azure APIM supporting SAP-source/target flows and the active MuleSoft alternatives assessment.
• Managed File Transfer & Messaging (GoAnywhere MFT IBM MQ/MFT) Administer GoAnywhere (encryption workflow automation) and IBM MQ/MFT for reliable message exchange and managed file transfers. Drive the IBM MFT/MQ DDC exit execution and support high-volume EDI file flows the largest consumer of non-MuleSoft interfaces (317).
• Streaming & Search (Confluent Kafka Elasticsearch) Operate Confluent Kafka for real-time data pipelines and event-driven architectures monitoring throughput lag and pipeline reliability. Support Elasticsearch for full-text search and real-time analytics managing query performance and cluster capacity.
• Java Middleware & Microservices (Spring Boot Java JDK) Support Java Spring Boot microservices (Gold/Tier 2 lower-cost option being scaled) including the McKBoot template framework and REST APIs. Maintain the Java JDK toolchain and apply architectural rigor for the lower-criticality lower-cost integrations the roadmap is shifting toward.
• ETL Compliance & Cross-Platform Operations (SAP BODS DevOps/Governance) Run SAP BODS for enterprise ETL migrations and transformations alongside CI/CD pipelines change management and proactive P1/P2 monitoring (99.97% uptime). Oversee MSP/vendor performance (Infosys TCS) and enforce compliance with ITGC SOX HIPAA and DSCSA standards.

Additional Qualifications:

• Experience overseeing service delivery teams managing SLAs/KPIs and coordinating service improvements across multiple initiatives.
• Exposure to ITSM practices compliance processes performance tracking and vendor management in a structured service environment.
• Demonstrated ability to guide teams manage delivery workflows and support decisionmaking through servicedriven insights.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$86900 - $115800

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 86900 - 115800