Delivery Lead, Digital Health (Pharmacy Solutions)

Competition # : 49298

Department: Health and Wellness

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date: 19-Jul-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including Nova Scotia Health and the IWK Health Centre, we’re committed to continually improving our healthcare system. With a focus on collaborative primary health care, continuing care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery. To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.

About Our Opportunity

Reporting to the Program Manager, Drug Information System (DIS), the Delivery Lead is responsible for the effective delivery and ongoing optimization of province-wide pharmacy solutions—most notably the DIS—and related digital health initiatives. This includes strategic planning, user consultation, product strategy, and execution across departmental partners and the broader health system. The Delivery Lead may supervise or coordinate project teams, professional/support positions, and/or consultant resources in the execution of program delivery.

Primary Accountabilities

Delivery & Governance

• Lead the delivery of product/service upgrades, enhancements, and patch releases, ensuring timely, high-quality outcomes.
• Develop and implement procedures and operational support plans; maintain up-to-date program documentation and knowledge management records to support continuous improvement and accountability.
• Champion establishment and ongoing improvement of key program metrics and ensure compliance with departmental governance and reporting requirements.
• Prepare briefings and presentations for senior leadership and represent the program as required.

Partner Engagement & Collaboration

• Build deep understanding of user needs; engage clinicians, partners, and vendors to prioritize improvements and additional functionality.
• Manage day-to-day relationships with clients and contract service providers; collaborate with cross-functional technical teams to troubleshoot and implement corrective actions.
• Represent the division on provincial/national working groups and committees; build and sustain relationships with internal and external partners.

Risk, Privacy & Budget Management

• Identify potential risks to products and services and develop mitigation strategies, advocating best practices in security, privacy, risk and benefits management.
• Lead or coordinate Threat Risk Assessments, Vulnerability Assessments, and Penetration testing as required.
• Develop and manage program-specific budgets in collaboration with leadership; implement corrective actions to address deviations.

Clinical & Technical Expertise

• Leverage pharmacy expertise to ensure solutions meet clinical and operational needs and align with health system priorities to support safe and effective medication management.
• Drive continuous improvements in data quality and collaborate with strategic systems to ensure accurate, appropriate, and effective use of medication-related data across the health system.
• Gain comprehensive knowledge of product/service functionality and what it takes to maintain operations.
• Advocate for best practices in product/service development and support.
  
  

Qualifications and Experience

You have a pharmacy background (assistant, technician, or pharmacist) or equivalent clinical/health technology experience and the skills and attitude to lead a cross‑functional team to execute on our evolving priorities.

You demonstrate strong leadership and facilitation skills, critical thinking, and a keen interest or understanding of technology and process improvement.

You also have demonstrable experience solving problems in cross-functional environments. You have excellent written and verbal communication skills with the ability to tailor complex concepts to different audiences when needed.

As the successful candidate, you possess a bachelor's degree (in health field, computer science, information systems or related) plus a minimum of 5 years of related experience; or a combination of training and experience that is relevant to the role and its objectives.

Experience with vendor management and outsourced service providers is an asset.

Experience in the public sector or healthcare environment is a strong asset.

Familiarity with change management practices (e.g., PROSCI – ADKAR) is an asset.

Equivalency

An equivalent combination of related training and experience may be accepted in place of education requirements. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day. May be required to work overtime on occasion.
• Work is primarily performed in a comfortable office setting, with occasional site visits as required.
  
  

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• A dynamic office environment where service excellence and teamwork are our focus.
  
  

Pay Grade: EC 10

Salary Range: $3,247.28 - $4,059.12 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.

Current government employees may access this posting through the link below:

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.