TD Insurance- Commercial Auto Claims Advisor

Work Location:

Montréal Quebec Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

66 800 $/$66800 - 94 300 $/$94300 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. We help protect clients from the accidents of life through a wide range of insurance products and services including credit protection life health travel home and auto insurance. At TD Insurance we are focused on delivering legendary customer experiences building trusted relationships and supporting colleagues in a culture where they can learn grow and make an impact.

Commercial Auto Claims Advisor

Department Overview

Our Commercial Auto Claims team supports business customers through important and often challenging this role youll be part of a collaborative team that helps customers navigate the claims process with sound judgment technical claims knowledge empathy and clear communication. Youll manage claims with urgency accuracy and care while helping deliver fair outcomes manage risk and create a positive customer experience.

Job Details What Youll Do

As a valued member of the Commercial Auto Claims team youll have the opportunity to:

• Support customers with care: Provide timely clear and empathetic communication throughout the claims lifecycle helping customers understand coverage next steps and claim outcomes.

• Investigate and resolve claims: Gather verify and assess information from available sources to confirm coverage evaluate liability determine damages and support fair and equitable claim resolutions.

• Apply technical claims expertise: Review policies contracts appraisals estimates and supporting documentation to make sound decisions establish appropriate reserves and manage claim outcomes effectively.

• Help manage risk thoughtfully: Apply claims management principles identify red flags escalate concerns when appropriate and follow established organizational processes and procedures.

• Collaborate for strong outcomes: Work with claim management vendors internal partners and leaders to maintain service standards resolve customer concerns and support productivity expectations.

• Contribute to an inclusive team culture: Share knowledge participate fully as a team member support a positive and welcoming work environment and act as a brand champion for TD Insurance.

To support your success in this role youll maintain applicable licensing requirements in good standing including AMF commercial licensing where required.

What You Bring

Required Qualifications

• College or university degree or equivalent combination of education and related work experience.

• 12 years of experience in Commercial Auto Claims or related claims experience.

• Ability to maintain required provincial licensing in good standing including AMF commercial licensing where applicable.

• Bilingualism in English and French is required for this role

• In order to be considered for this role a successful candidate must possess a valid AMF claims adjuster license

• Strong communication customer service negotiation and interpersonal skills including the ability to manage difficult conversations professionally.

• Sound judgment attention to detail time management and ability to manage priorities in a fast-paced claims environment.

Helpful Experience

• General insurance knowledge and experience interpreting policies coverage liability damages estimates appraisals and reserves.

• Experience working with vendors repair partners or internal business partners to resolve claims efficiently and accurately.

• Interest in ongoing professional development including insurance education or participation in relevant claims capability programs.

• If you enjoy solving problems supporting customers through complex situations and building technical claims expertise in a collaborative environment we encourage you to apply.

#LI-TDI

#IN-TDI

Who We Are:

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. Everyday we strive to make every interaction product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise dune langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1