Customer Service Assistant (Starbucks Barista)

About Toronto Metropolitan

For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world. For a more in-depth understanding of our vision, core values and ongoing work, please see our.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people.

Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada, In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our .

About University Business Services

University Business Services (UBS) is a division of the Office of the Vice President Operations and Administration and provides a number of different services to students, staff, faculty and guests of the University. Their mission is to provide and promote revenue generating services which support the academic mission of the University in a way that remains flexible and responsive to the changing needs of the University. UBS comprises several business units including Campus Store, Duplicating and Printing Services, Parking Services, OneCard Office, Food Services, Events and Space Reservation Services, and the Urban Farm.

The Opportunity

The Starbucks Barista (Customer Service Assistant) will work at the popular and busy Starbucks location in the Student Learning Centre. The barista is responsible for:

• Taking and preparing beverage and food orders.
• Providing a high level of customer service.
• Monitoring stock levels and replenishing products.
• Maintenance of a clean and safe working environment.

There are three (3) Barista positions available.

Qualifications

• A minimum of six (6) months experience as a Barista is an asset.
• Successful completion of a secondary school diploma.
• Knowledge of food service procedures, preparation and production.
• Knowledge of WHMIS.
• Knowledge of Food Safety and Physical Safety rules.
• Food Services Industry Toronto Public Health Food Handlers certification and Smart Serve Ontario certification are an asset.
• Good communications skills are required to effectively interact with students and customers in a professional manner.
• Ability to work in a fast-paced environment independently and as an effective team player is required.
• Excellent interpersonal and client service skills, including tact and diplomacy, to ensure efficient and effective support for members of the TMU community.
• The incumbent must be comfortable being exposed to undesirable and disagreeable conditions when working in a full-service hospitality environment with heat, fumes, odours, and noise and the potential for cuts and burns if safety procedures are not followed.

Please note: there is a moderate level of physical effort required to perform the responsibilities of the role; this involves carrying or moving weights (inventory and equipment) between and including 30 pounds (lbs) for short periods of time.