Supervisor I

The Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed to
directly impact all aspects of our Companys business: Sales and Operational Processes. This individual shows
exemplary performance behaviors not only with work performed but by representing Coach at its highest
standards. They serve as a true utilitarian player possessing the ability to adapt to all roles within the store
environment.
Sample of tasks required of role:
SALES:
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and
Assistant Store Manager(s) that align with Company priorities and values
Endorses models and develops team to deliver Coachs Selling and Service expectations
Enforces sales strategies initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and
personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven
including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s);
monitoring process over time to achieve business goals and objectives
Builds credibility and trust with team as well with customers - serving as a personal fashion advisor to
deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business
attire consistent with Coachs Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events
local associations mall initiatives)
Sensitive to customer and team needs and tailors approach by reading cues
Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or
District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Understands the positive sales impact staffing has on the business and recruits accordingly
Coaches develops and motivates the team on a daily weekly and monthly basis to meet goals and utilize
Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and
performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive
feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
Manages daily operational tasks according to Coach standards switching gears based on the needs of the
business both seamlessly and pro-actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a
calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office
Understands and uses all retail systems and reporting tools to make informed decisions taking appropriate
partners as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverages Coachs tools and technology to support relationship building and clienteling efforts including
driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve
productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external
customers. Gets firsthand customer information and uses it for improvements in products and services. Acts
with customers in mind. Establishes and maintains effective relationships with customers and gains their
trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can
diffuse even high-tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to
change. Analyzes both successes and failures for cues to improve experiments and will try anything to find
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of
anything.
Perseverance: Pursues everything with energy drive and a need to finish. Seldom gives up on anything
before finishing especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things are up in the air. Doesnt have to finish
things before moving on. Can comfortably handle risk and uncertainty.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad
knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of
possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in
his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for
their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage: Doesnt hold back anything that needs to be said; provides current direct complete
and actionable positive and corrective feedback to others; lets people know where they stand; faces up to
people problems on any person or situation (not including direct reports) quickly and directly; is not afraid
to take negative action when necessary.
Additional Requirements:
Experience: 1- 3 years of previous retail experience (cashier/stock experience sales etc.) preferably in a
luxury retail service environment. Possesses current knowledge of fashion trends and competition in the
marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems basic computer skills (including the ability to use
iPad/laptop Mobile POS and Internet) utilize walkie talkie understand and read price and product release
sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor sales shelves and stock room; climbing bending and kneeling are
required. Ability to frequently lift and carry up to 25 pounds and at times lift and carry product/cartons up
to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations including ability to work a flexible
schedule including nights weekends and holidays high retail traffic and sales days (including but not limited to the
day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive
list of all performance requirements.
Tapestry Inc. parent company of the Coach brand is an equal opportunity and affirmative action employer and we
pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring
promotion compensation transfer training discipline and termination) are based on the applicants or employees
qualifications as they relate to the requirements of the position under consideration. These decisions are made
without regard to age sex sexual orientation gender identity or expression genetic characteristics race color
creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy
or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

Required Experience:

Manager

Employment Type : Hourly
Experience: years
Vacancy: 1