Front of House & Student Wellness Support

Front of House & Student Wellness Support

Reports To: Chief Operating Officer (COO)
Secondary Support To: Administrator & Student Coordinator
Location: ITPS (Canada) Ltd. London Ontario
Employment Type: Full-time On-Site

Salary Range: $50000 - $60000 per year (commensurate with experience)
Position Status: Existing position / Vacancy resulting from employee transition

Position Overview

The Front of House & Student Wellness Support plays a key role in maintaining ITPSs professional image and operational excellence. This position provides administrative front-of-house and wellness support to ensure smooth daily operations a safe and welcoming environment and a positive experience for all students staff and visitors.

The successful candidate will combine strong organizational and interpersonal skills with professionalism initiative and attention to detail contributing to the seamless functioning of ITPS facilities and the well-being of its community.

Key Duties and Responsibilities

Front of House Operations

• Provide professional front-line service to students staff and visitors ensuring a courteous and welcoming environment.
• Be available to students for questions or concerns assisting with directions guidance and referrals as required.
• Greet and assist guests visiting instructors and delegations; coordinate hospitality catering and logistics for meetings and VIP visits.
• Handle incoming and outgoing mail courier deliveries and shipments.
• Order and maintain stock of office and hospitality supplies (coffee tea water paper etc.) as well as ITPS-branded materials and student support resources. This includes:
• Supporting student settlements and assisting with relocations transportation logistics onboarding and the booking of International Student insurance policies.
• Ordering and maintaining inventory of ITPS staff apparel and branded items (shirts hats patches etc.).
• Managing stock of ITPS student materials including Canada and Graduation patches graduation items and name tags for the instructor team.
• Printing and preparing diplomas and certificates for graduation and course completion.
• Performing other related tasks as required to ensure availability of materials and smooth operational support.
• Monitor building cleanliness and presentation ensuring all areas reflect ITPS standards of professionalism.
• Report required repairs or maintenance issues promptly to the COO or Executive Assistant.
• Coordinate food orders and service arrangements for meetings training sessions and events.
• Activate and assign key fobs for all new students and employees; maintain accurate access control records.
• Understand and assist with the fire panel fire drills and emergency procedures to support building safety and compliance.

Administrative & Operational Support

• Assist with travel and accommodation bookings for students staff and guests as required.
• Prepare and send invitation letters for visiting lecturers sponsors or guests upon request from the management team.
• Maintain accurate filing systems in accordance with ISO 9001 and PIPEDA standards.
• Liaise with HR Registrar and Operations teams to ensure alignment on scheduling travel and student or guest requirements.

Student Wellness Support

• Serve as a first point of contact for student well-being concerns and connect individuals with appropriate resources including the Employee/Student Assistance Program (EAP).
• Promote student engagement and wellness initiatives through communication orientation activities and awareness programs.
• Support international student adjustment and foster a positive inclusive and professional campus environment.
• Maintain confidentiality and discretion in all interactions.

Qualifications and Skills

• Post-secondary diploma or certificate in Office Administration Student Services or related field.
• Minimum 2 years of experience in administration hospitality or student services ideally in an educational or technical environment.
• Exceptional interpersonal communication and organizational skills.
• Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint); experience with access control or scheduling systems is an asset.
• Ability to prioritize effectively and adapt in a fast-paced multicultural environment.
• Demonstrated professionalism discretion and attention to detail.

Working Conditions

• On-site position MondayFriday with flexibility for special events or delegations as required.
• Frequent interaction with students staff and guests in a dynamic multicultural academic environment.
• Requires professional dress and demeanor consistent with ITPS standards.

Artificial Intelligence Disclosure

ITPS (Canada) Ltd. may utilize artificial intelligence (AI) tools to assist in the recruitment and selection process including the screening and evaluation of applications. All hiring decisions are ultimately reviewed and made by qualified members of the ITPS management team.

Required Experience:

Manager

Department / Functional Area: Administration
Experience: years
Vacancy: 1
Yearly Salary Salary: 50000 - 60000