Manager, Life & Health Distribution

Requisition ID: 266916

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Scotia Insurance Agency’s Life & Health Business distributed across Third-Party Telemarketing Service Providers, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

What you will be doing:

• Accountable for driving Scotia Insurance Agency sales mainly distributed by Third-Party Telemarketing Service Providers and contributing to Insurance Canada growth targets.
• Supports annual Sales, Revenue and NIAT objectives.
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Build and sustain relationships with Third-party telemarketing services provider leadership team to influence management engagement and garner support for Scotia Insurance Agency’s business growth within assigned accounts.
• Provides ongoing coaching, training and support that results in a high level of knowledge and understanding of best practices to sell insurance via a telemarketing channel (inbound & outbound calls), developing and building experience understanding customer lifestyle events and how Life and Health Insurance products financially protect customers from unexpected life events (including policy benefits, suitability for customers, conditions, limitations and exclusions), Sales Practices, sharing best practices and internal policies among the inbound / outbound teams within assigned Third-Party telemarketing service providers.
• Deliver motivating presentations and Train-the-Trainer Sessions to all applicable sales channels including Third-Party telemarketing service providers and Internal Partners.
• Assess data and information including relevant industry trends and developments to support insurance sales through multiple channels including Third-Party telemarketing service provider strategies, identify business opportunities, and provide input and assistance in resolving impediments to business growth.
• Understand Call Center Metrics, Data and Reporting including KPIs that drive sales performance.
• Understand how the Bank’s risk appetite and risk culture apply in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

• Significant Contact Centre sales experience (7 to 10 years) in the financial services industry
• Strong sales management, relationship management and marketing skills
• Strong sales coaching and persuasive presentation/facilitation skills
• Strong interpersonal skills and the ability to disseminate key ideas and information to sales teams in a simple and effective manner
• Proven ability to successfully sell life & health insurance products
• Proven ability to communicate effectively and build strong partnerships with management and sales teams
• Highly motivated self-starter who can be effective with minimal day-to-day supervision
• Thorough understanding of insurance and financial planning concepts
• Highly knowledgeable of Contact Centers, Third-Party service providers, digital sales channels and alignment of these channels delivering a best-in-class omni-channel experience, along with how each role and goals of each stakeholder align to achieve overall Bank objectives
• PFP, CFP, LLQP, AMP are preferred
• Fluent in English and French languages are preferred
• Bachelor’s degree