Deal Desk Operations Manager

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized student-centric experience and deliverimproved retention engagement satisfaction and results for learners of all ages in schools campuses and companies.

D2L is disrupting the way the world learns by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly by giving customers a platform that is easy flexible and other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns and by doing so we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes summaries and administrative work these tools never rank resumes make hiring decisions or influence candidate evaluations.

General Description:

As the Deal Desk Operations Manager you will own the end-to-end commercial execution process across quoting approvals and contract execution globally. You will play a critical role in enabling efficient scalable and compliant deal execution ensuring processes are simple transparent and aligned to company policies and best practices. Instrumental to your success will be your ability to optimize deal workflows enforce pricing and governance guidelines and continuously improve systems and processes to support efficient execution at scale.

Instrumental in your success will be your management for driving deal velocity and enhancement of systems and processes for enforcing pricing and governance guidelines and deliver a high quality selling experience across quoting approvals and contract execution.

In this role you will partner cross-functionally with key stakeholders to ensure pricing structures support efficient deal execution and align with company policies across teams. Your ability to identify and lead process improvements while collaborating effectively will be key to strengthening D2Ls quoting function. You thrive in a fast-paced environment motivated by solving problems and driving operational excellence.

You are a team player with the perfect balance of organization and attention to detail that allows you to get work done in a timely and accurate manner. Analytical with strong communication are some of your top qualities and you are at your best working in a rapidly changing environment. You will use these attributes to contribute to an already exceptional Finance team!

How You Will Make an Impact:

• Managetheoperational process ofdeal deskexecutionfromquotethroughdiscounts approval and contract execution creatingconsistent best practicesbusiness guidelines that ensure scale and velocityglobally.
• Help drive process improvements AI transformation andimprove tool optimizationthatpromoteefficiencies in the sales/pricing/contracting/revenue process.
• Building strong relationships cross functionally Sales/RevOPs/ Enablement / Legal / RFPs / teams that will helpidentifyfriction points and implement solutions to solve them.
• Strong collaboration with Sales Enablement to guide and train the sales team ontheuseof pricingbest practices.
• Buildandmaintainstrong internal process documentationvia confluenceand training for the pricing teamenablingand mentoring team members.
• Guide and support front-line salesregardingdeal structure support and pricing optimization that adheres to company policies around pricing discount and margin strategies.
• Providing support for standard and non-standard deals to sales and customer success fromRFPsto contract completion.
• Project workand assignmentsas required.

What Youll Bring to the Role:

Competencies

• Commercial acumen ability to balance revenue growth with margin discipline
• Operational rigor strong process management systemdesignand execution focus
• Stakeholder management ability to influence Sales and cross-functional partners
• Decision-making under pressure able to triage and prioritize effectively
• Attention to detail accuracy in pricing contracts and approvals

Skills

• Strong process improvement skills includingdemonstratedability to manage end to end medium to large process improvement projects
• Strong Excel skills proven ability to organize and analyze dataand impact
• Strongsystems background with a focus onefficiency at scaleincluding application of automation and generative AI
• Advanced skills with Microsoft Office suite

Suggested Qualifications/Experience:

• University degree or equivalent inaccounting designationbusinessand/or commerce
• 5 years of experience in Deal Desk Pricing Revenue Operations or Commercial Finance
• Strong understanding of pricing strategy discounting and deal structuring principles
• Experience supporting complex enterprise deals and RFP processes
• Demonstrated ability to manage high-volume workflows and competing priorities
• Proven experience working cross-functionally with Sales Legal and Finance teams
• Experience working in global international operations is an asset
• Experience working within Salesforce or other CRMs is an asset.
• Experience in working withERP systems

This position is to fill an existing vacancy.

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1