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S.i. Systems
ServiceNow Developer to design and implement ServiceNow and AI-enabled solutions using workflowS.i. Systems • Ottawa
ServiceNow Developer to design and implement ServiceNow and AI-enabled solutions using workflow

ServiceNow Developer to design and implement ServiceNow and AI-enabled solutions using workflow

S.i. Systems • Ottawa
27 days ago
Job type
  • Full-time
Job description

Our financial services client is seeking a ServiceNow Developer to design and implement ServiceNow and AI-enabled solutions using workflow automation, integrations, APIs, and enterprise application development

Join a banking environment delivering ServiceNow platform enhancements and AI-enabled automation initiatives supporting enterprise service delivery. This role focuses on ServiceNow development, integrations, workflow automation, and AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent, and AI Search. The consultant will contribute across the full development lifecycle while supporting business process improvements and operational efficiency initiatives.

1- year Contract with possible 1 year extension,

Remote, Working Hours: EST

Must Haves

  • 3+ years as a ServiceNow Developer supporting ServiceNow implementations
  • ServiceNow modules including ITSM, ITOM, ITBM/SPM, SAM Pro, HRSD, and SecOps
  • Demonstrated experience implementing, configuring, or supporting AI and automation capabilities within ServiceNow, including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, or similar technologies
  • Demonstrated experience with workflow automation, integrations, APIs, and enterprise application development
  • Integrations, APIs, enterprise application development, Generative AI, NLP, and AI governance
  • University degree or college diploma in business, public administration, statistics, computer science, information technology, or a related field

Nice to Have

  • Data-driven problem solving related to building systems and infrastructure
  • Managing multiple tasks and projects while meeting deadlines
  • Leading discussions with a broad range of stakeholders
  • Identifying, designing, and implementing AI and automation solutions for business process improvement

Responsibilities

  • Design, develop, document, implement, test, deploy, maintain, and support ServiceNow solutions, enhancements, and changes
  • Develop and configure ServiceNow platform solutions through scripting, configuration, integrations, workflow automation, and development activities
  • Design and implement AI-enabled solutions within the ServiceNow platform including Now Assist, Generative AI, Predictive Intelligence, Virtual Agent, AI Search, and Intelligent Automation capabilities
  • Integrate ServiceNow and AI capabilities with enterprise systems, data sources, and third-party services through APIs and integration frameworks
  • Document technical designs, implementation activities, issues, risks, and enhancements throughout the development lifecycle
  • Monitor, troubleshoot, and resolve technical issues related to ServiceNow functionality, integrations, automation, and AI implementations
  • Work with business stakeholders to gather, clarify, and translate business requirements into technical and functional specifications


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ServiceNow Developer to design and implement ServiceNow and AI-enabled solutions using workflow automation, integrations, APIs, and enterprise application development • Ottawa

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