Talent.com
Brandt
Bilingual Customer Support RepresentativeBrandt • Moncton, CA
Bilingual Customer Support Representative

Bilingual Customer Support Representative

Brandt • Moncton, CA
30+ days ago
Job type
  • Full-time
Job description

Brandt is currently seeking a Bilingual Customer Support Representative, located in Moncton Customer Support Center. The Customer Support Representative is responsible for supporting Brandt’s coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment.

Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is mandatory. Various shifts are available to support our 24/7 Customer Service Centre.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

  • Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.
  • Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
  • Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
  • Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
  • Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
  • Navigate multiple internal web-based applications and 3rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment.
  • Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
  • Meet and/or exceed current KPI's
  • Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

  • Strong problem-solving skills with a focus on customer satisfaction.
  • Excellent verbal and written communication; Bilingualism in French and English is mandatory.
  • Skilled multitasker with the ability to navigate multiple systems efficiently.
  • Detail-oriented with a focus on order accuracy.
  • Team player who thrives in fast-paced environments.
  • Flexible to work various shifts in a 24/7 support center.
  • Inbound call center experience is considered an asset.

What We Offer

  • Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
  • Continuous Learning: through on-the-job training and educational opportunities.
  • Advancement opportunities within a growing company that values initiative and teamwork.
  • Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
  • Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.

#LI-onsite



Required Skills


Required Experience

Create a job alert for this search

Bilingual Customer Support Representative • Moncton, CA

Similar jobs

Bilingual Remote Customer & Tech Support Specialist

ConcentrixMoncton, Moncton Parish, CA
Remote
Full-time

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more

 • Promoted

Remote Bilingual Customer Care Specialist — English/French

Recruit Action inc.Moncton, Moncton Parish, CA
Remote
Full-time +2

A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position.The role involves supporting client intake and program operations within the insurance sector.Ideal ca... Show more

 • Promoted

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsMoncton, Moncton Parish, CA
Remote
Full-time

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more

 • Promoted

Spanish Private Tutoring Jobs Bouctouche

SuperprofBouctouche, New Brunswick (NB), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Open Source Enterprise Sales & Alliances - Colombia

CanonicalMoncton, Moncton Parish, CA
Full-time

A leading open source software firm is seeking experienced sales representatives in enterprise sales and alliances.Candidates should have a background in technology sales, a strong understanding of... Show more

 • Promoted

Remote Customer Support Role for Bilingual Professionals

ConcentrixMoncton, Moncton Parish, CA
Remote
Full-time

Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Show more

 • Promoted

Remote Bilingual Customer & Tech Support Specialist

ConcentrixMoncton, Moncton Parish, CA
Remote
Full-time

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more

 • Promoted

Bilingual Customer Service Representative

XperigoMoncton, NB, CA
Full-time

Bilingual Customer Service Representative.Join our award-winning workplace and support some of the most prestigious and innovative automotive companies in the industry.Proudly Canadian, Xperigo has... Show more

 • Promoted

Open Source Enterprise Sales & Alliances – Colombia (Remote)

CanonicalMoncton, Moncton Parish, CA
Remote
Full-time

A leading software development firm is seeking a Spanish-speaking Open Source Enterprise Sales representative to drive partnerships and build relationships.Ideal candidates will have a strong under... Show more

 • Promoted

Bilingual Technical Support Analyst (French/English)

SearchLabsMoncton, Moncton Parish, CA
Full-time

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more

 • Promoted

Product Support Sales Role in Moncton

Toromont CatCity of Moncton, NB, CA
Full-time +1

Become a Product Support Sales Representative with Toromont Cat in Moncton.Drive parts and service sales while building meaningful customer relationships across Eastern Canada.This full-time, perma... Show more

 • Promoted

Remote Entry-Level Customer Support Associate

Leakstory JobsMoncton, Moncton Parish, CA
Remote
Full-time

A market research company is hiring for an entry-level position that requires no prior experience.Responsibilities include data entry, online surveys, and various administrative tasks.Ideal candida... Show more

 • Promoted

*Bilingual Customer Care Representative — 100% Remote

Recruit Action inc.Moncton, Moncton Parish, CA
Remote
Full-time +3

Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareMoncton, Moncton Parish, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareMoncton, Moncton Parish, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausDundas, NB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Bilingual Account Manager (Remote)

Strauss event & association managementMoncton, Moncton Parish, CA
Remote
Full-time

As Bilingual Account Manager (Membership Manager) with Strauss event & association management, you utilize your experience in the promotional products industry and English and French language skill... Show more

 • Promoted

(EN/FR) Bilingual Integration Developer

FlexspringMoncton, Moncton Parish, CA
Full-time

Flexspring is the leading expert in data integration for HR applications.We work with various clients to build customized integrations that will solve their specific HR business needs.The Opportuni... Show more

 • Promoted

Customer Service Representative

Circle KShediac, NB, CA
Full-time +1

Customer Service Representative.Be among the first 25 applicants.Customer Service Representative.Store 6002040: 584 Main Street, Shediac, New Brunswick E4P 2H2.Customer Service Representative.As a ... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausShediac, NB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more