RCMP Intake & Client Services Assistant

Position ID: J0726-0017 Job Type: Full Time Department: RCMP Administration Number Of Positions: 1 Closing Date: July 10, 2026 Min Salary: $31.36 Max Salary: $39.20

The Opportunity

The RCMP Intake & Client Services Assistant provides front counter customer service support to the residents of Airdrie. This position provides a wide range of confidential services and administrative support within the RCMP detachment. The RCMP Intake & Client Services Assistant is responsible for entering data into multiple RCMP Records Management System(s). This includes interacting with residents and providing information via the front counter, phone and email. Services provided may include completing criminal record checks, civil fingerprinting, and handling payments for services. The work involves frequent interruptions with information arriving in multiple platforms requiring the need to quickly align with new priorities.

Responsibilities include but not limited to:
• Act as the first point of contact for the general public at the front counter, email and over the phone (interactions may be of a sensitive nature). Respond to inquiries and requests for information
• Responsible for providing appropriate RCMP forms (e.g. collisions and witness statements), creating files in PROS and ensuring accurate and detailed information is captured and updated within RCMP systems
• Complete e-collision data entry into PAT and submit reports to the Province of Alberta
• Complete requests for criminal record checks (including conducting queries in RCMP and Provincial Court databases to ensure accurate and updated information is released)
• Process payments for criminal record checks, fingerprints and other services
• Process civil fingerprint requests

You Bring

• Post-secondary education, certificate, or diploma in administration
• PROS End User and Information Management Certification
• CPIC Web and Maintenance Certification
• 3 years’ experience as an administrative assistant
• Minimum of 2 years’ experience in a high-pressure customer facing service environment
• Minimum of 2 years’ experience working in a high volume data entry environment with an eye for detail and accuracy
• Prior experience working in a policing or RCMP environment and knowledge of PROS and CPIC operating systems is an asset
• Prior experience working in a legal environment would be an asset
• Ability to be a positive influence in a team-setting
• Ability to work in an environment requiring a high level of confidentiality, tact, diplomacy and exposure to graphic or sensitive material
• Ability to adapt well in an ever-changing environment
• Strong initiative and the ability to work effectively in a fast paced environment
• Ability to quickly align with shifting priorities to address frequent interruptions
• Ability to deal effectively with people in difficult situations
• Demonstrated commitment to exceptional customer service

We Offer

Along with a competitive compensation program and City paid health and dental premiums, this position also includes:
• Excellent health, dental, paramedical and benefits plan
• First-in-class pension plan
• Career development and tuition reimbursement
• Employee discounts, annual adult Genesis Place pass, social events and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.

Additional Information

This is a full time (37.5 hours per week) position.

Please provide a cover letter as a means of introducing yourself and your interest in this role.

*An RCMP Enhanced Reliability Clearance is required or must be willing to obtain before the start date. This specific security check is not something that can be started prior to being offered employment. This clearance process is very comprehensive and may take 1-3 months to obtain.