Senior Technology Delivery Lead (Credit Card/Payment Expertise)

Description

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Position Overview

The Technology Delivery Lead is a senior individual contributor accountable for the end-to-end delivery of highly complex credit card business capabilities and technology initiatives spanning multiple application teams, platforms, vendors, and delivery organizations.

This role serves as the overall delivery integrator for large-scale credit card features and platform enhancements, ensuring successful planning, mobilization, execution, testing, deployment, and post-production stabilization.

The successful candidate combines deep credit card domain knowledge, technology delivery expertise, stakeholder leadership, and execution rigor to drive outcomes in complex, highly regulated financial services environments.

Job Accountabilities – What You'll Do

Strategic Delivery Leadership

• Lead delivery of high-complexity credit card features spanning multiple applications, technologies, vendors, and business functions.
• Drive delivery of issuer platform capabilities across the card lifecycle, including acquisition, servicing, authorization, loyalty, rewards, payments, collections, fraud, risk, and customer servicing.
• Coordinate business and technology readiness across product, operations, compliance, risk, fraud, marketing, finance, contact center, and technology teams.
• Manage multiple technology and business dependencies associated with large-scale feature delivery.
• Lead complex implementation activities involving processor integrations, card platform enhancements, conversion initiatives, and regulatory changes.
• Ensure seamless integration across card platforms, digital channels, loyalty systems, customer servicing platforms, data ecosystems, and downstream applications.
• Translate business objectives into executable delivery strategies.

Program and Feature Delivery

• Own delivery accountability for initiatives with significant complexity, interdependencies, and enterprise impact.
• Coordinate execution across Agile Release Trains (ARTs), Projects, Product Teams, and Shared Services.
• Drive delivery governance, risk management, issue resolution, and escalation management.
• Ensure successful movement through SDLC and change management processes.
• Oversee production deployment readiness and implementation planning.

Technical Integration Leadership

• Act as the primary integration point across application, infrastructure, data, cloud, vendor, and operational teams.
• Facilitate technical solution alignment and resolve cross-team design and delivery conflicts.
• Ensure solution scalability, resiliency, security, and operational readiness requirements are incorporated into delivery plans.
• Coordinate complex dependency management across internal and external partners.

Stakeholder Management

• Build trusted relationships with senior technology and business stakeholders.
• Provide executive-level communication regarding delivery progress, risks, decisions, and remediation plans.
• Drive decision-making across competing priorities and stakeholder interests.
• Influence delivery outcomes without direct authority.

Risk and Financial Governance

• Proactively identify delivery, operational, regulatory, and implementation risks.
• Lead mitigation planning and execution.
• Support forecasting, capacity planning, and funding alignment activities.
• Monitor delivery health, resource utilization, and schedule adherence.

Deployment Leadership

• Develop and execute deployment strategies for large-scale implementations.
• Coordinate environment readiness, release sequencing, deployment rehearsals, cutover activities, and implementation governance.
• Lead post-production stabilization activities and issue management.
• Ensure business readiness and operational support alignment.

Where You'll Work

You’ll be expected to work Primarily onsite at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements – What You Need to Succeed

Experience

• 10+ years of technology delivery experience within the credit card or payments industry.
• Proven experience delivering complex credit card business capabilities from concept through production implementation.
• Strong understanding of credit card issuing business processes and technology ecosystems.
• Experience leading technology delivery across multiple card applications, vendors, and business functions.
• Experience managing large-scale feature implementations with significant integration complexity.

Must-Have Competencies

• Deep credit card issuing domain knowledge
• Proven delivery leadership in high-complexity card environments
• Ability to orchestrate execution across 10+ dependent teams without direct authority
• Strong dependency and risk management skills
• Expertise in large-scale deployment and conversion planning
• Executive stakeholder management and communication
• Experience delivering complex business capabilities rather than solely managing projects

Strong understanding of:

• Application development lifecycle
• Enterprise architecture practices
• API and integration architecture
• Cloud technologies
• Data platforms
• Infrastructure and operational support models
• Release and deployment management
• Quality engineering practices
• Technology risk and compliance controls

Leadership Capabilities

• Exceptional executive communication skills.
• Strong stakeholder management and influencing abilities.
• Ability to lead through ambiguity.
• Proven conflict resolution and negotiation skills.
• Strong critical thinking and problem-solving capability.
• Ability to drive execution without formal authority.

Strong preference for candidates with experience delivering:

• Credit card processor conversions.
• Large-scale card platform modernization programs.
• FIS, Fiserv, First Data, Global Payments, or equivalent card processor implementations.
• Loyalty and rewards platform integrations.
• Complex card product launches.
• Multi-product card portfolio conversions.
• Regulatory card initiatives.
• Customer migration and account conversion programs.
• Enterprise card modernization and transformation initiatives.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet