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Business Development Bank of Canada
CLIENT SUPPORT COORDINATOR Calgary, Edmonton, Saskatoon, Kelowna, VancouverBusiness Development Bank of Canada • Montreal, Quebec, Canada
CLIENT SUPPORT COORDINATOR Calgary, Edmonton, Saskatoon, Kelowna, Vancouver

CLIENT SUPPORT COORDINATOR Calgary, Edmonton, Saskatoon, Kelowna, Vancouver

Business Development Bank of Canada • Montreal, Quebec, Canada
30+ days ago
Job type
  • Full-time
Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

  • Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few

  • In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning training and development and much more...

Explore the BDC Way in our Culture Book


POSITION OVERVIEW

As a Client Support Coordinator you will play a key role in delivering a seamless and high-quality client experience by supporting Account Managers across Canada with a variety of administrative and client-facing role is perfect for someone who enjoys structured detail-oriented work in an administrative environment while also collaborating with a dynamic team and building strong relationships with clients.

You will be successful in this role ifyou:

  • Enjoy administrative work with a strong attention to detail
  • Are comfortable managing a high volume of varied tasks
  • Like working in a structured process-driven environment
  • Are energized by a fast-paced and evolving setting
  • Take pride in delivering a positive client experience
  • Are proactive and enjoy taking ownership of your work

CHALLENGES TO BE MET

  • Manage and prioritize work within a queue-based system ensuring service levels are met.
  • Deliver a consistent and high-quality client experience by handling requests accurately and efficiently.
  • Proactively engage with clients to clarify information resolve delays and move requests forward.
  • Maintainaccuratedocumentation and ensure all follow-ups are completed.
  • Ensure all communications align with established policies procedures and standards.
  • Adapt to evolving processes and continuously build your knowledge.
  • Ability to use judgment and make decisions in situations where guidelines require interpretation.
  • Perform effectively in a deadline-driven environment while managing multiple priorities.

WHAT WE ARE LOOKING FOR

  • College diploma in Office Administration orBachelors degree in Business Administration
  • Minimum of 2 years experience in an administrative or support role
  • Strongproficiencyin Microsoft Office (Word Excel Outlook)
  • Comfort usingnew technologiesand tools (including AI tools such as Copilot)
  • Excellent organizational skills and ability to manage multiple priorities
  • Strong attention to detail and ability to work under pressure
  • Excellent communication skills in both French and English (written and spoken)
  • Strong interpersonal skills and ability to build effective relationships
  • Experience in a financial institution or knowledge of financing operations (asset)
  • Bilingual French will be an asset

Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .

While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.


Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
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CLIENT SUPPORT COORDINATOR Calgary, Edmonton, Saskatoon, Kelowna, Vancouver • Montreal, Quebec, Canada

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