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High Cliff Partners Inc.
SAP CRM Service Management ConsultantHigh Cliff Partners Inc. • Toronto, ON, CA
SAP CRM Service Management Consultant

SAP CRM Service Management Consultant

High Cliff Partners Inc. • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Our Toronto based client is seeking an experienced SAP CRM Service Management Consultant to join their project immediately and will run for 3 months with possibility of an extension. The ideal candidate should have 8+ years of SAP experience as a consultant, including 1 or 2 full projects involving S/4HANA and conversions from ECC to S/4HANA. This will be a hybrid position.

Key Responsibilities:

  • Served as a CRM subject matter expert, providing technical leadership across case management, service processes, and complaint workflows.
  • Configured and optimized CRM case management modules to ensure efficient tracking, prioritization, and resolution of customer issues.
  • Designed and automated complaint workflows to streamline issue intake, routing, escalation, and closure.
  • Mapped and refined end-to-end service processes, improving operational efficiency and enhancing the overall customer experience.
  • Architected and deployed CRM Web UI interfaces, ensuring intuitive navigation and seamless user interaction for agents and end-users.
  • Led CRM integrations with external systems and third-party applications, ensuring data consistency and interoperability across platforms.
  • Facilitated client onboarding workshops and defined business requirements, translating client needs into scalable, tailored CRM solutions.

  • Must be legally authorized to work in Canada.

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SAP CRM Service Management Consultant • Toronto, ON, CA

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