Description
:What You'll Do
Coordinate Service Jobs
Set up and maintain repair and maintenance work orders in company systems.
Ensure information is complete and accurate before work begins.
Track the progress of jobs and update records throughout the repair process.
Monitor timelines and escalate potential delays or issues to the appropriate team members.
Support the planning and scheduling of repair activities.
Support Documentation and Processes
Maintain accurate documentation and digital records throughout the life of a repair job.
Process updates to labour, parts, and billing information as work progresses.
Assist with warranty, invoicing, and customer documentation requirements.
Ensure work orders are complete before final billing and closure.
Follow established processes and quality standards.
Communicate with Customers and Stakeholders
Provide timely updates to customers and internal teams regarding job status.
Respond to inquiries related to service, repairs, schedules, and documentation.
Coordinate with technicians, supervisors, planners, vendors, and other stakeholders.
Schedule meetings and track action items to support successful job execution.
Support Operational Activities
Assist in coordinating transportation and logistics requirements.
Help arrange third-party services when required.
Support site access and training coordination for technicians.
Participate in team meetings and contribute to continuous process improvement.
What We're Looking For
Required Skills
Strong organizational and time-management skills.
Excellent written and verbal communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy.
Problem-solving and critical-thinking skills.
A customer-focused and team-oriented approach.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.
Preferred Experience
We welcome applicants from a variety of backgrounds, including:
Administrative support
Customer service
Project coordination
Service coordination
Logistics and transportation
Construction administration
Operations support
Dealership or service environments
Experience in heavy equipment, construction, mining, oil and gas, forestry, or industrial services is considered an asset but is not required.
Qualifications
Post-secondary education in Business Administration, Office Administration, Project Coordination, Accounting, or a related field is an asset.
2-4 years of experience in an administrative, coordination, customer service, or operations support role.
Equivalent combinations of education and experience will be considered.
Why Join Us?
Monday-Friday schedule
Opportunity to learn and grow within a large service organization
Collaborative and supportive team environment
Exposure to project coordination, operations, and customer service functions
Training and development opportunities
If you're organized, proactive, and enjoy working with people while keeping processes running smoothly, we'd love to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Service Coordinator • Lethbridge, AB, CA
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