Manager Technical Infrastructure

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At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St.

Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries.

Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism.

With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do.

Come join a team that reflects the city it serves.

Job Title: Manager Technical Infrastructure Job Posting Number: 2026-0236 Posting Type: Internal & External Posting Period: Friday, July 3, 2026 at 8:30 a.m.

to Thursday, July 9, 2026 at 4:30 p.m.

Department: Information Technology Union: Non-Union Position Status: Regular Full-Time Job Code: NU0065 Grade/Class: 013 Number of Positions: 1 Rate of Pay: $121,335.12 - $147,484.23 annually Hours of Work per Week: 35 hours Shift Work Required: No Duties and Responsibilities: Reporting to the Senior Manager/Deputy Chief Information Officer – Technology Strategy and Operations, this position will be responsible for: Managing technology infrastructure which includes the data centre, servers, storage, communication and networking; including infrastructure lifecycle management, capacity planning, and technology refresh initiatives; Providing leadership, coaching, workforce planning, succession planning, and professional development for Technical Support Ananlyst staff; Defining and measuring service delivery goals and objectives of IT infrastructure and services as well as Technical Support Analyst staff; including service level targets, operational performance measures, and continuous service improvement initiatives: In conjunction with IT Managers defining and measuring performance of IT services and develop and maintain corporate policies on new hardware, software and applications; Ensuring that all mission critical systems are operational during hours of use - these hours could be up to seven days a week, twenty-four hours a day for some systems; Ensuring that appropriate security is in place to maintain the integrity of corporate data, to stop the intrusion of outside forces that could corrupt and/or destroy corporate data, and to make sure that appropriate backup and recovery systems are in place; Managing infrastructure-related projects, procurement activities, vendor relationships, contracts, and associated operating and capital budgets; Performing Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program; Performing other related duties as required.

Qualifications: Must have a Graduate Degree in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and a minimum of four (4) years of experience in a technology services position; OR Must have a University Degree in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and a minimum of six (6) years of experience in a technology services position; OR Must have a College Diploma in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and a minimum of ten (10) years of experience in a technology services position; Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment; Must have experience writing business plans; Must have managerial/supervisory experience demonstrating team leadership; Must have extensive and demonstrable experience in the application of business and management principles to the use of computer technology; Must be able to manage multiple projects at one time; Must be able to manage and motivate a diverse staff of professionals; Must be able to deal calmly and professionally with irate customers; Must be able to interpret a complicated problem/solution and explain it in non-technical terms; Must have good written and oral communication skills; Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work; Will be required to complete and remain current as per the requirements of the Corporation’s Management Certificate Program; Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset.

Physical Demands: The physical demands analysis associated with this job indicates a medium level of work; Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note: Only those applicants selected for an interview will be acknowledged We offer a smoke-free and scent-safe office environment Personal information is collected under the authority of the Municipal Act, c.

• 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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