Manager, ABM Operations and Projects (18 months contract)

Requisition ID: 265181

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The Manager, ABM Operations and Projects leads a team responsible for the management and daily operations of the Bank’s ABM network in Canada, including cash management and third-party servicing for all outsourced ABMs. The role also oversees the ABM claims and settlement process with external service providers.

This position supports the delivery of secure, cost-effective currency supply solutions across the branch and ABM networks. Accountabilities span operational, technical, and financial components of currency services, including cash distribution, ABM servicing and maintenance, centralized processing, and data analytics.

The Manager contributes to the overall success of the Currency Services team by ensuring projects, initiatives, and day-to-day operations are executed effectively in support of business strategies and objectives. The role also fosters continuous improvement by identifying opportunities to enhance service delivery, optimize processes, and reduce unit costs.

Through ongoing collaboration with internal stakeholders, external vendors (including third-party service providers), regulators, and industry partners, the incumbent ensures the Bank consistently receives high-quality service and competitive value from its suppliers.

All activities are conducted in compliance with governing regulations, internal policies, and the Bank’s risk appetite.

Is this role right for you? - In this role you will:

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Leads the day-to-day operations of the Bank’s ABM network, including cash forecasting, load optimization, and third-party servicing, ensuring adherence to strict timelines and file transmission requirements. Oversees forecasting tools, models, and controls to ensure accurate cash positioning, minimize out-of-cash events, and balance service levels with cost efficiency.
• Manages the ABM claims and settlement process and oversees centralized currency processing, cash delivery, and ABM maintenance programs to ensure effective and reliable service delivery. Establishes and executes contingency plans to maintain service continuity during operational or vendor disruptions.
• Ensures ABM and currency-related data is accurate, controlled, and accessible to support analysis, reporting, and decision-making. Identifies trends, issues, and anomalies, escalating risks as required, and providing actionable recommendations to improve operational performance, customer experience, and cost to serve.
• Drives continuous improvement by identifying opportunities to streamline processes, eliminate inefficiencies, and enhance service delivery. Maintains strong knowledge of industry trends, emerging solutions, and best practices to support innovation and program enhancements.
• Manages relationships with third-party service providers, ensuring performance aligns with contractual obligations, service level agreements, and strategic objectives. Supports and leads contract lifecycle activities, including RFPs, renewals, negotiations, and changeovers.
• Collaborates with internal stakeholders, regulators, and industry partners to align on priorities, policies, and service expectations, providing expertise and guidance on operational, technical, and policy-related matters.
• Manages budgets, forecasts, and expenses related to ABM operations, currency services, and strategic initiatives. Supports financial planning, vendor pricing, and contract negotiations to optimize cost efficiency and service outcomes.
• Leads and supports strategic initiatives, including the development of business cases, funding requests, and program delivery aligned to enterprise and Currency Services objectives.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Ensures all activities are conducted in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while maintaining effective controls to mitigate operational, compliance, AML/ATF, sanctions, and conduct risk. Escalates issues with potential operational or reputational impact as required.
• Leads, coaches, and develops a high-performing, inclusive team, fostering a culture of accountability, continuous improvement, and strong performance. Supports recruitment, development, and succession planning to ensure ongoing team effectiveness.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Post Secondary Education recommended (or equivalent business related experience).
• Strong business acumen with a keen focus on results.
• Effective problem-solving capabilities and ability to think tactically and influence strategically.
• Demonstrated decision-making ability in an environment which is reliant upon the incumbent’s skill and knowledge of currency operations and procedures, knowledge of unique country requirements and industry nuances all of which impact day to day operations and support.
• Excellent written and verbal communication skills to interact with a wide range of business partners.
• Demonstrated ability to continually acquire and enhance knowledge of appropriate Bank processing developments and to keep abreast of emerging industry trends and technology in relation to currency operations.
• Thorough and ongoing understanding of the Bank’s evolving ABM networks, technology and functionality;
• Thorough understanding of branch banking processes, systems and operational requirements;
• Good knowledge of MS Word, Excel, contract management and/or operations software.
• Working knowledge of the Banks vault management system.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.