Office Experience - Reception (Montreal)

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in Reception and Office Services and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Office Experience, Reception to join our Office Experience team and support Reception, Switchboard, Mail and Office Services.

Reporting to AVP, Office Experience Manager, you will have primary responsibility for support in our Montreal Office. Applicants must have a strong customer service background and a desire to enhance the office experience through exception service. Strong PC skills and attention to detail are required.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for a new vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

Reception and Switchboard:
• Provide a welcoming approach to employees and visitors while efficiently managing reception areas to accommodate employee and guest needs. Knowledgeable of all building functions, locations, and amenities.
• The receptionist will provide friendly, knowledgeable, and courteous first impressions to guests and visitors while proactively anticipating needs.
• Answer general phone inquiries professionally, responding to questions and transferring calls..
• Escalate problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms.
• Maintain a neat and organized front-desk and lobby areas and ensure desk is stocked with necessary supplies.
• Possess above average communication skills and can work independently in a professional manner.
• Provide directional support to employees and visitors in relation to meeting spaces, work areas, building amenities, etc.
• Revise and update the office list on shared drive of all employees and phone extensions for entire office use.
• Coordinate elevator usage, deliveries, lighting needs, air, or heating needs, etc. with Customer Building Management.
• Create/maintain documents in Microsoft Word and Excel.

Office Services:
• Refresh of copy & canteen areas to include restock of basic supplies, check of facilities
• Review all common areas of floor including formalized logging and reporting any readily apparent facility concerns (lights out, tripping hazards, secure doors not activated, leaks). Garbage levels, sink's working, appliances working, lights on), general tidiness
• Maintains cleanliness and organization of storage areas.
• Printer support: Replace toner and other consumables. Stock paper at device. Provide first-level device support.
• Responsible for receiving, receipt and delivery of mail and courier, following security protocols and monitoring equipment and supplies
• May move or transport materials or supplies throughout the building using carts.
• Coordinate records pick up by Iron Mountain
• Reports any equipment maintenance issues to management for repair.
• Participation in JHSC. Reports all accidents and injuries in a timely manner

Meeting and Event Support:
• Meetings, Events, and AV support of meeting planning and execution, enabling seamless, comprehensive meeting oversight.
• Responsible for meeting room configuration changes
• Helps meeting facilitators and attendees.
• Catering support as needed; Food /Beverage

Additional Job Responsibilities:
• Inventory and submitting procurement requests
• Locker management
• Invoicing and administrative tasks, as assigned

Job Qualifications - What you bring to the table

• 1-3 years in Office, Reception or Hospitality experience

AND

• High school diploma

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is 43,000 - 48,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.

• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.