Services Principal Consultant

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

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Job Title: Services Principal Consultant

Location: Calgary / Houston

Employment Type: Full-time – Hybrid (2-3 days onsite)

Key Responsibilities

• Serve as the technical lead on assigned projects, providing guidance, mentorship, and technical direction to project team members.

• Take ownership of the technical delivery of projects, ensuring solutions meet customer requirements, quality standards, and business objectives.

• Collaborate with customers' Engineering and Operations teams to gather, analyze, and validate business and technical requirements.

• Conduct requirements analysis and translate customer needs, specifications, and requests into effective technical solutions.

• Prepare and maintain project documentation, including User Requirements Document.

• Review and validate internal and external technical specifications to ensure completeness, accuracy, and feasibility.

• Develop cost estimates and support the management of project budgets, schedules, and resource requirements.

• Oversee project testing activities, ensuring solutions are thoroughly validated and meet functional and performance requirements.

• Ensure all project deliverables are completed on time, within budget, and in accordance with company standards, processes, and quality requirements.

• Identify project risks, develop mitigation plans, and communicate project status, issues, and recommendations to stakeholders.

• Troubleshoot and resolve technical challenges by applying established methodologies and innovative problem-solving approaches when required.

• Document recurring issues, lessons learned, and proven solutions to support continuous improvement and knowledge sharing.

• Build effective working relationships with internal stakeholders, cross-functional teams, customers, and external partners.

• Communicate project requirements, technical information, and critical updates effectively across departments to ensure successful project execution.

• Recommend alternative technical approaches and solutions that optimize project outcomes and enhance customer satisfaction.

• Stay informed of industry best practices and emerging technologies relevant to project execution and customer needs.

• Travel to customer sites as required (approximately 50%) to support project delivery, stakeholder engagement, and implementation activities.

Required skills:

• 10+ years of experience in SCADA systems, industrial controls, and automation environments.

• Strong understanding of network architectures, including TCP/IP and UDP, and industrial communication protocols such as OPC UA, MQTT, DNP3, XMODBUS, BSAP, Mercury, and related technologies.

• Proficiency in Microsoft SQL Server, including database design, query development, reporting, and analytics.

• Proven leadership experience with the ability to lead technical teams, mentor team members, and drive project execution.

• Deep knowledge of the Oil & Gas industry, including SCADA systems, hydrocarbon management, contracts, nominations, allocation, metering, and related operational processes.

• In-depth understanding of AVEVA solutions and their application within customer operational environments.

• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and implement effective solutions.

• Demonstrated ability to manage customer expectations while aligning solutions with product capabilities and business requirements.

• Excellent organizational skills with the ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.

• Self-motivated and adaptable, with the ability to work independently and effectively under minimal supervision.

• Results-oriented mindset with a strong focus on customer satisfaction and business outcomes.

• Effective decision-making skills and the ability to perform well under pressure.

• Excellent verbal and written communication skills, with the ability to engage effectively with customers, stakeholders, and cross-functional teams.

Education & Qualifications

• Bachelor’s degree in Engineering or Computer Science required, with a preference for Electrical Engineering, Software Engineering, or a related technical discipline.

• Professional Engineer (P.Eng.) designation or registration with a recognized Professional Engineering Association is considered an asset.

• Project Management certifications such as PMP, CAPM, or equivalent are preferred.

• Experience managing technology or industrial automation projects within a formal project management framework is considered an asset.

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