Control Room Operator (TBM & Tunnel Operations)

Job Description

The Control Room Operator reports to the Shift Manager and plays a critical role in monitoring tunnel boring machine (TBM) operations, tunnel systems, and emergency tracking systems. This position serves as a central communication point during production activities, ensuring that any abnormal conditions, incidents, or emergencies are promptly identified, communicated, and escalated in accordance with established procedures.

This position requires excellent communication skills, strong attention to detail, and the ability to remain calm and focused in a fast-paced operational environment.

Key Responsibilities:

• Continuously monitor operating parameters for two (2) Tunnel Boring Machines (TBMs) through the control room systems.
• Monitor tunnel infrastructure systems for two (2) tunnels, including:
  • Ventilation systems and airflow
  • Tunnel lighting
  • Emergency box alarms and notifications
• Monitor emergency tracking systems, including the location of personnel and assets within the tunnels and TBM work areas.
• Work closely with the Shift Manager, Shift Superintendent, and TBM Operators to identify, communicate, and report abnormal operating conditions or system alarms.
• Coordinate communications between management, supervisors, crews, and other stakeholders during operational events or incidents.
• Follow and implement emergency response procedures in the event of accidents, fires, medical emergencies, equipment failures, or other critical situations.
• Maintain continuous availability throughout the shift to respond to phone calls, radio communications, and operational inquiries.
• Assist in documenting incidents, observations, and operational communications as required.
• Support the safe and efficient operation of tunneling activities by ensuring timely reporting and escalation of issues.

Qualifications

• High school diploma or equivalent; related technical or operational experience is considered an asset.
• Ability to work 12-hour rotating shifts, including nights, weekends, and holidays as required.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to monitor multiple systems simultaneously.
• Ability to remain calm and make sound decisions during emergencies or high-pressure situations.
• Basic computer proficiency and ability to work with monitoring and control systems.
• Commitment to maintaining a safe, productive, and team-oriented work environment.
• Experience in tunneling, mining, construction, industrial operations, or control room environments is considered an asset.

Additional Information

What We Offer

• Competitive Salary
• Comprehensive Benefits Package:
  • Disability Insurance
  • Dental Insurance
  • Extended medical insurance
  • (Optional) RRSP matching
  • Discretionary Bonus

Why OTG?

Welcome to Ontario Transit Group (OTG), located in the heart of Downtown Toronto, where diversity and passion collide. As we work on the groundbreaking Ontario Line project, we prioritize fostering a positive culture. Join us and be part of a team that celebrates our employees, organizes family events, and promotes health and wellness initiatives. Our commitment to personal and professional growth means annual performance reviews, salary increases, comprehensive health benefits, generous RRSP matching, industry education support, and career development opportunities.

OTG uses artificial intelligence (AI) tools as part of the applicant screening process. However, applications are reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

At OTG, we embrace diversity, recognizing that it strengthens us as a team and as a company. We are an equal-opportunity employer, encouraging applications from all interested candidates. We value Indigenous people, racialized people, neurodivergent people, people with disabilities, and individuals from gender and sexually diverse communities with intersectional identities. OTG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact hr@ontransitgroup.ca.

If you're ready to be part of our dynamic team in one of the world's most diverse cities, don't wait any longer—apply now!

While we appreciate your interest, only selected candidates will be contacted for interviews. Please note that we do not accept agency submissions.