Internal Advisor (Performance Kia Mayfield)

Here’s what you’ll deliver:

• Ensure all internal work orders and sublets are coordinated.
• Ensure all charges are billed out correctly in a timely and accurate manner in order for sales commissions to be calculated.
• Responsible for dealing with internal companies and third-party appraisal to obtain approvals.
• Issue internal and warranty repair orders.
• Ensure all required vehicle parts are ordered.
• Organize the workflow of internal service vehicles through the shop.
• Present estimates of work required on used vehicle reconditions.
• Organize e-testing/sublet work on internal vehicles as required.
• Open work orders on all new and used vehicles.
• Track new car deliveries between the Sales, Service and Clean-up departments.
• Ensure all vehicles go through a complete reconditioning process to assure consistency in the readiness to process for sale, delivery and/or placement on the lot.
• Confirm that all damages have been approved before starting repairs, or getting such approvals for hidden damages throughout repair.
• Responsible for the management of work orders, and making sure financials are always in order.
• Order parts before and throughout repairs and communicate ETA's for parts to management and CSR staff.
• Responsible for making decisions on how the vehicle will be repaired depending on policies, procedures or requirements.
• Assists the Service Manager as necessary.
• Completes safety checks for used vehicles within the dealership.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

• Minimum 1 year of automotive experience or equivalent.
• CDK Dealer software experience is an asset.
• Basic knowledge of mechanical repairs and terminology.
• Strong customer service and troubleshooting skills.
• Ability to work well under pressure.
• Strong attention to detail and accuracy.
• Ability to deal with people tactfully, diplomatically, and professionally at all times.
• Proven data entry and typing skills.
• Experience in all aspects of customer service
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a changing, fast-paced working environment.
• Ability to effectively communicate both verbally and in writing.
• Strong work ethic and positive team attitude.
• Ability to read and comprehend instructions and information.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation):$37,000 - $47,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2,000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#SP