Communications Specialist

About the City of Welland

At the City of Welland, we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. We're not satisfied with the status quo, and we're certainly not satisfied with doing things a certain way simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat.

So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating. At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference.

About the Position

Reporting to the Chief Communications and Engagement Officer, the Communications Specialist – Brand & Digital assists in promoting City programs, services, and events through internal and external communication, media relations, and public engagement activities. This position safeguards the City's reputation and establishes community trust by providing accurate, timely, and accessible communication across various platforms, catering to diverse audiences.

Duties & Responsibilities

The duties listed are not meant to provide a description of each and every job performed but only those which represent the core functions of the job.

-Develop and execute strategic communication and campaign materials that inform, inspire, and reflect the diversity of the Welland community.

-Lead in the writing, design, and production of accessible, visually engaging campaigns for a wide variety of mediums including media releases, brochures, newsletters, web content, public notices, social media, digital newsletters, print/digital campaigns signage, and more, ensuring the message is on-brand and inclusive.

-Champion the evolution and consistent application of the City’s visual identity across campaigns, programs, public consultations, and events, from digital assets to environmental design.

-Work with departmental staff to create public engagement and communication plans to increase public awareness, engagement and participation.

-Produce content for the City's internal and external newsletters, including conducting independent research and interviews with staff or key stakeholders.

-Produce branded content including telling Welland’s story and amplify community voices.

-Support media relations and media training programs for staff and assist in responding to media questions.

-Serve as the alternate Emergency Information Officer in the City's Emergency Operations Centre in the absence of Chief Communications and Engagement Officer during prolonged emergencies.

-Monitor analytics, user engagement, and accessibility compliance to continuously optimize digital communications and improve reach, impact, and relevance.

-Support communications with Welland's business community for events, corporate partnerships, and activities involving local businesses.

-Provide real-time communications support for activities, events and incidents that impact the community.

What you need to Succeed...

-Completion of a three-year College/University degree.

-Minimum three years’ relevant experience in municipal government.

-A proven portfolio showcasing brand development, accessible visual content, and communications that drive action and inclusion.

-Excellent written and verbal communication skills with experience in writing for the media and writing for diverse audiences.

-Demonstrated knowledge of the Canadian Press Style Guide, AODA accessibility requirements, and plain language techniques.

-Familiarity with website content management systems, social media management systems including Meta Business Suite, and Google Analytics, along with proven proficiency in Microsoft Office Suite, and other digital media software including Adobe Creative Suite.

-Proven customer service skills with the ability to work in a team environment and liaise with key internal and external partners.

-Deep understanding of accessibility, inclusive design, and culturally responsive communication.

-Ability to plan, develop, and switch between diverse and complex projects.

-Excellent communication, interpersonal and mathematical skills.

-Ability to work flexible hours.

Salary and Benefit Information

$80,554 – $94,237 (2026 rates) plus a comprehensive benefits package, and OMERS pension.

Why Choose Welland?

Why choose Welland?
OMERS Pension: Secure your future with an OMERS pension, one of Canada’s largest defined benefit pension plans. To learn more visit /.

Five Wellness days: We understand the importance of mental and physical well-being. That's why we offer five wellness days that can be taken in succession, giving you the opportunity to recharge, rejuvenate, and prioritize self-care when you need it most.

Adaptable and generous benefits package: Your health and happiness matter to us. That's why we offer a flexible and generous benefits package. From medical and dental coverage to additional perks, we've got you covered, ensuring you and your loved ones receive the care and support you deserve.

Flexible work arrangements: We believe in work-life harmony, and that means something different to each of us. Embrace flexibility with our assortment of work arrangements, including hybrid, condensed work weeks, and flexible schedules. Whether you thrive in a traditional office setting or prefer the comfort of your home office, we empower you to tailor your work environment to suit your needs.

Fair-market value salary: We recently conducted a comprehensive compensation review to ensure our pay aligned with current market values and fairly reflected the skills and contributions of our team. This process involved industry benchmarking and employee feedback to maintain competitive and equitable compensation.

How to Apply

Submit a current application which includes a current cover letter and resume.

The City of Welland is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. In addition, the City of Welland is committed to accommodating persons with disabilities. Should you require any accommodations, we will work to meet your needs.

All applications are held in strict confidence. We thank all applicants for their interest; however, we will only contact those selected for an interview. No phone calls, please.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and is for employment assessment purposes only.