Retail Branch Manager

Ignite your potential. Impact what matters.

Hi, we’re HUB–a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy–so you’re ready for tomorrow.

The Opportunity:

We're looking for a Retail Branch Manager to lead branch operations, keeping things running efficiently while supporting a high-performing team. This role sits at the intersection of operations, people's leadership, and client service, and reports directly to regional leadership.

What You'll Do:

• Oversee day-to-day branch operations including scheduling, performance monitoring, and ensuring the branch runs efficiently and professionally

• Drive revenue growth and profitability by holding the branch accountable to KPIs across top-line growth, contribution, compensation management, and client engagement

• Build and sustain a sales culture by reviewing goals with the team, identifying opportunities to cross-sell and upsell, and leading by example

• Manage client escalations and complaints, seeking resolution between clients, staff, and insurance companies

• Coach, train, and develop branch staff, including onboarding new hires and identifying performance barriers

• Monitor employee performance and provide regular reporting to regional leadership

• Ensure receivables are current and branch administrative processes are running to standard

• Maintain current knowledge of insurance products across auto, personal lines, and commercial lines to support staff day-to-day

• Maintain licensing in good standing, including attending continuing education as required

What We're Looking For:

• 5+ years of insurance industry experience

• Level 2 insurance licensing required, with a CAIB designation highly valued

• Demonstrated experience in a people leadership or branch management role

• Experience working across organizational or functional boundaries

• Strong analytical and decision-making skills with solid business acumen

• Excellent relationship-building skills with a genuine client service orientation

• Ability to manage competing priorities in a fast-paced environment

• Proficiency with Microsoft Office

• Post-secondary education in Business Administration is an asset

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture

• Excellent compensation, benefits, RRSP match, referral incentives, and company perks

• Work flexibility

• Paid educational training and vast learning opportunities

• Room for advancement and growth within the organization

• Paid day off for your birthday–we want to celebrate you!

What makes us different than all the rest?

To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

• We encourage innovation and educated risk-taking

• We do the right thing every time

• We work together to maximize results

• We measure and take responsibility for outcomes

• We serve clients, communities, and colleagues

Ready to join HUB and build a career in a rapidly growing industry?Apply for the Retail Branch Manager opportunity today!

Department Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.