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Metrolinx
Community Content SpecialistMetrolinx • Toronto, ON, CA
Community Content Specialist

Community Content Specialist

Metrolinx • Toronto, ON, CA
1 day ago
Job type
  • Full-time
Job description

Contract Role upto 12 months

Travel to community office locations within the City of Toronto is also required.

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
The Community Engagement team is seeking a Community Content Specialist who will be responsible for creating timely, on-the-ground multimedia content that keeps communities informed about construction activities and project updates. Embedded within communities directly impacted by construction, this role develops a deep understanding of local sentiment, concerns, and information needs, ensuring communications are relevant, responsive, and meaningful.The successful candidate will proactively identify storytelling opportunities, engage directly with community stakeholders, and produce high-quality content that helps residents and businesses navigate construction-related impacts. This is an exciting opportunity for a creative and agile communications professional who thrives in a fast-paced environment and enjoys working independently in the field to capture and share stories in real time
In-Office Requirement – NON-HR: This role is an in‑office position based at our 20, Bay Street location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization. What will I be doing?
  • Create compelling written, visual, and multimedia content for community-facing construction communication channels.
  • Write, edit, and publish clear, concise, and audience-friendly content that explains construction progress, project milestones, impacts, and mitigation measures.
  • Capture, edit, and produce video content using Adobe Premiere Pro and After Effects.
  • Take and edit high-quality photographs for use in newsletters, presentations, emails, community updates, flyers, websites, and events using Adobe Photoshop and Lightroom.
  • Develop simple graphic assets, including maps, flyers, email graphics, social media visuals, and community engagement materials.
  • Design content-rich presentations for public meetings, stakeholder engagements, and community events.
  • Provide live event coverage through photography and videography.
  • Conduct research, fact gathering, fact-checking, and content validation with subject matter experts, contractors, project delivery teams, and senior leaders.
  • Ensure all communications are accurate, engaging, and aligned with organizational standards and publishing deadlines.
  • Apply best practices in content production, post-production, photography, videography, motion graphics, and editorial style.
  • Monitor emerging industry trends, technologies, and best practices in digital communications and multimedia storytelling.
  • Build a strong understanding of project delivery, construction activities, community impacts, and regulatory requirements to create informed and relevant content.
  • Identify opportunities to tell authentic community stories that foster trust, transparency, and engagement.
What Skills and Qualifications Do I Need?

  • Diploma in Communications, Journalism, Public Relations, Media Production, or a related field, or an equivalent combination of education, training, and experience.

  • Minimum of four (4) years of experience in digital communications, public affairs, journalism, multimedia content creation, or a related field.

  • Exceptional writing, editing, and storytelling abilities with experience translating complex information into clear, accessible content.

  • Strong photography, videography, and field production skills.

  • Proficiency in Adobe Premiere Pro for video editing.

  • Proficiency in Adobe Photoshop and Lightroom for photo editing.

  • Experience creating graphics using tools such as Adobe Illustrator, InDesign, Adobe Express, or similar platforms.

  • Knowledge of content production, post-production, motion graphics, and digital content in best practices.

  • Strong attention to detail with excellent fact-checking and editorial skills.

  • Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.

  • Strong interpersonal skills with the ability to work collaboratively across teams and with external stakeholders.

  • Self-motivated and comfortable working independently in the field.

Additional Requirements:

  • Flexibility to work outside of regular business hours as required to support community events, stakeholder engagement activities, and urgent issues.

  • Willingness and ability to travel throughout the Greater Golden Horseshoe region.

  • Access to reliable transportation (personal vehicle or public transit) to reach field assignments and community events.

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the before submitting your application.Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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Community Content Specialist • Toronto, ON, CA

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