Manager, Strategy

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefit package that meets the various needs of our diverse employees including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Four weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Hybrid Job: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Reporting to the Director, Strategy and Data Intelligence, this position is responsible for developing and managing Toronto Community Housing’s strategic plan as well as other strategic initiatives. This role involves leading enterprise-wide strategic projects and advising executives to ensure organizational alignment with corporate goals. The Manager, Strategy also leads the corporate policy management framework for the company to minimize risk and ensures compliance with important policies. The Manager, Strategy leads the Relationship Management Office function to support the successful transition of Toronto Seniors Housing Corporation.
This position helps ensure that Toronto Community Housing is working to deliver affordable housing and consistently good services to tenants, to provide value to our sole shareholder, the City of Toronto, and to contribute toward being part of the solution to the complex issues of poverty, affordable housing and community revitalization in Canada’s largest city.

What you’ll do

Strategic Planning

• Manages the corporate strategic planning process that supports the objectives and strategic positioning of Toronto Community Housing in alignment with the vision, mission and values
• Engages with key stakeholders including TCHC staff and leadership, the Board, tenants, the City of Toronto and community partners to ensure alignment with strategic objectives
• Provides advice for the Executive Leadership Team on achieving strategic goals through the annual business process
  Leads the development of metrics and KPIs to monitor the effectiveness of strategic initiatives
• Collaborates with multiple business units to develop and implement the strategic plan, creating understanding, buy-in, workplans, KPI’s and measurements and supporting change management
• Leads as needed, quarterly and annual progress reporting to the Executive Leadership Team and the Board of Directors about the strategic plan, key strategic initiatives and other related projects.
• Manages the procurement process and vendor relationships supporting strategic planning initiatives

Policy Framework

• Oversees the enterprise policy management framework and policy review process in alignment with legal, regulatory and organizational standards
• Ensures the corporation is minimizing risk by leading an enterprise-wide approach to policy development and management
• Manages enterprise prioritization of policies for review to ensure they remain relevant and effective
• Provides guidance to executives and monitors compliance with accepted corporate approach to policy development
• Provides expert advice to senior management and other divisions on policy matters
• Oversees major policy-related initiatives, including those of a potentially sensitive or contentious nature.
• Ensures efficient management of departmental resources for policy-related activities
• Oversees the maintenance of TCHC’s centralized policy repository

Relationship Management Office

• Leads the Relationship Management Office by acting as a central point of contact and helping to streamline communications with Toronto Seniors Housing Corporation (TSHC)
• Chair the TCHC-TSHC Joint Steering Committee (JSC) meetings and prepare agendas and supporting documentation
• Works across divisions to lead the timely resolution of issues that have escalated between TCHC-TSHC by facilitating discussions and finding mutually acceptable solutions
• Collaborates with Legal Services on the creation, review, and renewal of contracts and agreements between the organizations.
• Ensures compliance with contractual terms and conditions, and manages any amendments or updates as needed.
• Liaises with City of Toronto stakeholders in determining the future state of the agreement between the two corporations
• Coordinates joint initiatives and projects, including planning, execution and follow-up
• Identify and assess risks associated with the partnership and joint activities.
• Develop risk mitigation strategies and contingency plans to address potential challenges

Strategic Projects

• Provides project management leadership to special projects of strategic value to the corporation.
• Ensure each project supports TCHC’s broader strategy and contributes to the organization’s long-term goals
• Identify resource needs and work with other divisions to secure the necessary resources, including through the development of business cases
• Oversee the day-to-day execution of projects, ensuring they are completed on time and to the required quality standard
• Manage project timelines, deliverables and milestones to ensure successful delivery
• Works collaboratively across divisions and business units to gather required inputs to determine options and make recommendations to the Executive Leadership Team (ELT) and/or the Board of Directors.
• Oversees the analysis of large amounts of complex information to support evidence-based decision-making
• Prepares and presents briefing notes and reports for ELT and the Board
• Ensure all project documentation is accurate, up-to-date and accessible
• Leverage project insights to inform TCHC’s strategic direction and decision-making

Leadership

• Provide leadership and effective management of staff including setting appropriate context, building a positive and productive team, effectively managing performance, identifying and resolving compliance issues to ensure adherence to TCHC policies and controls.
• Willingness to take charge and provide direction.
• Stay apprised of best practices in project management to support staff development
• Ensure development and execution of progressive performance plans within their team, as needed.
• Adhere to established People and Culture policies and procedures including collective agreements.
• Promote the Toronto Community Housing Culture Model within the Unit.
  

What you’ll need

• Post-secondary education in Public or Business Administration or another relevant field (e.g. Commerce, Law, Social Policy, etc.)
• Master’s level education in the fields above is preferred
• Minimum of 5-7 years in a strategic planning or policy development role.
• Minimum of 3 years in a people leadership role in strategic planning or policy development
• Strong experience managing up to 5 direct reports
• Strong written and verbal communication skills
  

INDS