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EXTENDICARE
SUPPORT SERVICES MANAGER IEXTENDICARE • Ottawa, ON, Canada
SUPPORT SERVICES MANAGER I

SUPPORT SERVICES MANAGER I

EXTENDICARE • Ottawa, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Environmental Services Manager/Support Services Manager

Key Responsibilities

  • Achieving resident & family satisfaction and employee engagement targets
  • Ensuring that health & safety risks to residents, employees and the general public are minimized or eliminated
  • Ensuring that installed equipment is maintained in working order or serviced as required
  • Ensuring that capital spend and department budget are within established guidelines
  • Collaborating with the Executive Director and leadership team to maximize resident satisfaction
  • Managing: hiring, training and engaging a team of environmental services staff to deliver quality service to residents
  • Complying: maintaining environmental services in compliance with regulations and company policies and processes
  • Leading, mentoring and helping the environmental services team as required (hands‑on leadership)
  • Building and maintaining strong relationships with residents, employees, managers, regional team and vendor partners
  • Responding with HEART – Hear, Empathize, Acknowledge, Respond, Thank

Qualifications

  • Post‑secondary degree or diploma in a related field or equivalent (required)
  • Minimum of two (2) years’ experience in a managerial or supervisory capacity in environmental services/maintenance in a unionized environment (preference given to long‑term care or healthcare settings)
  • Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program
  • Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems (operator certification or journeyperson considered an asset)
  • Knowledge and experience with evidence‑based practices in housekeeping, laundry and maintenance, and strong ability to manage a budget and financial spend
  • Values of respect, integrity, compassion and excellence, and a passion for working with seniors
  • Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

Time Type: Full time

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SUPPORT SERVICES MANAGER I • Ottawa, ON, Canada

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