Director, Clinical Services

Director of Clinical Services, Vocational Rehabilitation Services – Calgary / Edmonton, AB

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data‑driven solutions and better health outcomes. Learn more at cbihealth.ca.

About This Opportunity

Are you an accomplished clinical operations leader adept at building teams, driving performance and creating fellowship around a common vision? Do you lead by example in meeting business goals while creating a culture of service excellence? Here is your opportunity to drive your career forward while leading vocational services programs, and supporting the delivery of exemplary services as Director of Clinical Services (DCS), Vocational Rehabilitation Services.

We are seeking a forward‑thinking leader who will help further exemplify CBI Health’s values, support initiatives and deliver on outcomes nationally. Reporting to the National Director, Clinical Services – Community Rehabilitation, the DCS works as a strategic partner to drive operational performance and execution while building a talent‑rich team. As an important member of the leadership team, you work collaboratively with the regional management and vocational rehabilitation specialists team members. The DCS will oversee program services with focus on supporting growth strategy. This role implements systems and structures that effectively reduce program services variability.

Take an inside look at what you’ll do each day

• Create an environment that aligns with CBI’s purpose, drawing and retaining high‑performing talent that naturally live organizational values
• Ensure overall vocational rehabilitation services program consistency and compliance with relevant legislation, requirements of regulatory bodies, stakeholder agreements, and service program models
• Optimize key performance metrics and facilitate role optimization to ensure consistent application across all business segments
• Coach and mentor leaders and future leaders on the team, support their growth and development, manage and facilitate performance, actively map succession plans, and ensure career paths are tangible and attainable for high performers
• Identify systems and structures that effectively reduce variability and ensure resources are aligned with the organizational structure to meet business demands
• Improve efficiencies for increasing volume of service, and assist in identifying gaps that create new service opportunities
• Maintain a solid understanding of stakeholder priorities, strategic direction, and gaps in service to ensure operations is well positioned to create and execute on innovative solutions to stakeholder challenges
• Work closely with other CBI Health business streams to assist/support leveraging opportunities to integrate service programs
• Liaise proactively with other business partners in Operations, Human Resources, sharing best practices and participating in provincial or national collaborative initiatives
• Ensure all individual needs and contractual obligations are met or exceeded while maintaining alignment with the budget and business needs
• Ensure monthly financial and key performance indicator (KPI) reports and results are analysed and actioned
• Effectively monitor and mitigate risk, utilizing key performance indicators to identify systems or structure gaps and/or opportunities to improve effectiveness and efficiency

What You Need To Be Successful

• A university degree in a relevant field (a combination of education and experience will be considered)
• Deep knowledge of vocational rehabilitation service programs
• At least 7 years of management experience working with large teams is preferred
• Documented experience that indicates a broad and deep command of the issues involved in growing and developing vocational rehabilitation service programs as well as program management
• Be an innovative thinker, self‑motivated, quality‑driven and comfortable challenging the status quo
• Ability to interact well with varied stakeholders‑internal and external
• Demonstrated strong leadership through progressive roles as well as the ability to realize ROI
• A strong goal and results orientation and customer focus together with excellent decision‑making and follow‑through abilities
• Advanced interpersonal relations and communications (written and verbal) skills

What CBI Health Offers You

• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work‑life balance and focus on quality of life

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

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