Manager, Customer Success - Major

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI‑powered learning platform that helps organizations create, deliver, and manage training all in one place. Our platform is built with intelligent, time‑saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower.

About the Role

As the Manager, Customer Success, you will step into a pivotal leadership role designed to maximize the value, retention, and growth of our B2B customer portfolio. Your leadership will directly influence Docebo’s market momentum and elevate how global brands unlock the power of our learning platform.

Day‑to‑Day Responsibilities

• Lead, mentor, and inspire a talented Customer Success team; establish KPI metrics, development plans, and a collaborative culture.
• Execute and evolve a cutting‑edge Customer Success strategy aligned with Docebo’s growth objectives to secure top‑tier customer satisfaction and retention.
• Collaborate seamlessly with cross‑functional partners in Sales, Marketing, and Product to align corporate goals and ensure a unified, customer‑centric journey.
• Build and nurture deep relationships with key enterprise accounts, acting as a trusted strategic advisor to align their business outcomes with our technical capabilities.
• Build, standardize, and scale efficient operational processes and best practices utilizing advanced Customer Success platforms and automated tools.
• Empower the team to cultivate accounts effectively, paving the way for organic upsell and cross‑sell opportunities while systematically tracking customer health.

Qualifications & Superpowers

• 3‑5+ years of successful leadership experience guiding a customer‑facing team in a fast‑paced B2B software environment.
• Exceptional communication skills with the ability to build trust and rapport across remote or hybrid environments.
• Highly resilient mindset capable of navigating high‑volume workloads and high‑pressure client scenarios with poise.
• Strong business acumen coupled with deep customer empathy to secure win‑win outcomes for Docebo and our users.
• Exceptional problem‑solving skills and the self‑driven organization required to navigate ambiguity and achieve complex goals.
• Eagerness to collaborate closely with global teams and willingness to travel up to 25% of the time.

Bonus Points

• Prior functional knowledge or direct experience with HR tech, LMS technologies, or enterprise learning ecosystems.
• A Bachelor's degree or equivalent foundational experience.

Work Philosophy

Hybrid Work: Team spends three days a week in the office (Tuesday‑Thursday) with flexibility the rest of the week. Total Rewards: Competitive pay, holistic wellbeing support, and a culture of trust and empowerment.

Benefits

• Employee Share Purchase Plan (ESPP) at a 15% discount
• Health benefits
• Paid vacation days, company‑wide Docebo Days, floating holidays, and birthday off
• Family‑friendly programs and coverage for new parents
• Employee Resource Groups and company‑wide events

About Docebo

Docebo creates seamless, AI‑powered learning experiences for over 3,000 customers worldwide. We are a global company with offices across North America, EMEA, APAC, and beyond, guided by core values that shape everything we do.

Equal Employment Opportunity Statement

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or who wish to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e‑mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.

Compensation Range

CA$118K - CA$133.7K

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