Solution Specialist

Communities everywhere share the need for clean water. And as they work to meet that need, they’re facing new, more complex challenges every day. Our water professionals collaborate to contribute innovative ideas, guided by scientific rigor and a vision for sustainable growth. Every day, we’re helping communities improve, reuse, and protect our world’s most precious resource.

Join our team to deliver transformational projects that will benefit future generations. Grow with us, H2O+U.

Your Opportunity

We have an exciting opportunity for a Solution Specialist supporting our Water Business Line Delivery Centers, Water Delivery Discipline Teams, and Delivery Leaders.

This role focuses on enabling practical, secure, and adopted Microsoft 365 and AI‑enabled solutions that improve workflows, standardize communications, and support delivery excellence.

Your Key Responsibilities

Copilot & AI Enablement

• Copilot Agent Development & Deployment – Design, build, test, and deploy Copilot agents (e.g., in Copilot Studio) to support business workflows, knowledge retrieval, and standardized communications.
• Translate business needs into AI‑assisted workflows, prompts, and agent logic.
• Use of Power Automate to create AI workflows.
• Microsoft 365 Copilot Enablement – Apply Copilot and AI capabilities across Word (drafting/editing), Excel (analysis and summarization), PowerPoint (storyline creation), and Outlook/Teams (meeting summaries and action extraction).
• Coach users and teams on effective prompt strategies, secure use of AI, and methods to improve output quality.
• Develop quick‑start guides, internal training materials, and curated prompt libraries tailored to business functions and common scenarios.
• Peer to Peer Training and support of Copilot and AI usage.

Microsoft 365, Power Platform & Tools

• Enhance and format Excel tools and spreadsheets to improve functionality and presentation, including use of VBA and macros.
• Develop and support Power Apps and Power BI dashboards tailored to Business Line needs.
• Review and apply Microsoft Word styles and formatting standards to documents, reports, and correspondence, ensuring accuracy, consistency, and quality.
• Manage project specification document workflows, formatting, and deliverables.

Delivery & Business Support

• Support cost optimization and analysis activities as required.
• Provide direct support to management and delivery leaders as needed.
• Offer general support to Water Delivery projects, contributing to consistent and efficient delivery practices.

Your Capabilities and Credentials

Technical & Digital Skills

• Strong working knowledge of Microsoft Copilot concepts and practical use in Word/Excel/PowerPoint/Outlook/Teams.
• Hands‑on experience building with Copilot Studio (agent creation, workflows, topics, actions, generative answers, knowledge sources).
• Power Platform (Power Automate, Power Apps, Power BI).
• Strong ability to evaluate and validate AI outputs: accuracy checking, bias/assumption detection, and identifying missing context.
• Advanced skills in M365 Environment (Word, PowerPoint, Excel, Outlook), including Word and Excel VBA/Macros.
• Intermediate experience with SharePoint and Microsoft Teams configuration and use.
• Advanced skills in Adobe Acrobat.
• Skills in Bluebeam Revu an asset.

Professional Attributes

• Able to work independently with professionalism, confidentiality, and adaptability.
• Demonstrates initiative and a proactive attitude toward assignments.
• Effective team player with experience in collaborative environments.
• Detail‑oriented with strong communication skills.
• Strong analytical and problem‑solving abilities.

Education and Experience

• 5+ years delivering solutions in Microsoft 365 and Power Platform environments, with demonstrated experience applying AI or automation to business workflows.
• Typical office environment working with computers and remaining sedentary for long periods of time.
• High School or equivalent required.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Benefits Summary

Regular full‑time and part‑time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax‑free savings account, life and accidental death & dismemberment (AD&D) insurance, short‑term/long‑term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax‑free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location

Primary Location: Canada | AB | Calgary

Organization: BC-1269 Water-CA Delivery

Employee Status: Regular

Business Justification: New Position

Travel: No

Schedule: Full time

Job Posting: 27/04/2026 08:04:26

Req ID: 1005484

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