Senior Document and Records Management Advisor

Marketing Statement

Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers!

Responsibilities

PRIMARY PURPOSE

Provides senior-level technical expertise and guidance in the design and execution of the Document & Records Management (DRM) framework, with a focus on systems, architecture, and process optimization, including knowledge and content data management programs. Manages the lifecycle of corporate content and drives organization-wide information activities, ensuring compliance with legal, regulatory and operational requirements. Leads cross-functional initiatives and facilitates collaboration between departments to improve corporate knowledge and information management. Designs, improves and implements DRM architecture, processes and technical solutions. Promotes a culture of quality through training, mentorship, and alignment with organizational objectives and industry standards.

Key Accountabilities

• Provides technical leadership and expert guidance in developing and executing DRM goals and long-term initiatives, with a focus on system design, process engineering, and technical enablement. Supports the Manager in aligning resources and cultural adoption.
• Serves as the subject matter expert and primary advisor on information, document, records, knowledge, and unstructured data management across the organization.
• Directs DRM transformation activities using a structured framework to ensure consistent and efficient implementation.
• Leads the design, implementation, and continuous enhancement of DRM processes, taxonomies, and system tools, ensuring alignment with quality and regulatory requirements.
• Guides the implementation and optimization of enterprise content management (ECM) systems and related technologies, ensuring usability, consistency, and security of content data within controlled digital environments.
• Provides expert knowledge in content architecture, data representation, and computation to foster effective knowledge and information sharing, supporting inter-application integration to maximize value.
• Develops and maintains the full information and content lifecycle, from capturing and structuring to utilization and obsolescence.
• Oversees the development and optimization of DRM performance metrics and tools, recommending improvements to drive operational excellence and continuous improvement.
• Builds strong partnerships with DRM stakeholders, including information originators, end users, system developers and administrators, to ensure integrated, consistent, and efficient information practices corporate wide.
• Recommends and facilitates the development of knowledge, information, and records management policies and procedures to ensure compliance.
• Ensures adherence to QMS, DRM, and regulatory standards through oversight of data origination, verification, audit, and compliance processes.
• Evaluates compliance with provincial, federal, and industry requirements, initiating corrective and preventive actions as needed.
• Leads cross-functional teams in root-cause analysis for DRM-related issues, corrective and preventive action processes, and sustainable solution development.
• Aligns information management practices with organizational objectives, QMS requirements, and industry best practices.
• Leads and manages departmental and interdepartmental projects involving research, analysis, audits, and forecasting.
• Supports information stakeholders, including Executive Senior Leadership Team, information owners, and leads, through coaching, guidance, and training.
• Coordinates with TransLink, CMBC, peer transit agencies, and government organizations to capture and institutionalize information management best practices as corporate knowledge.
• Collaborates Technical Writing, Records Management and relevant teams to advance content management toward a data-driven model by applying intelligent structures and metadata, enabling content to be transformed into usable data objects that support automation and decision-making.
• Manages reporting staff, including selection, development, coaching/mentoring, managing performance, and all other people management practices.

Qualifications

EDUCATION AND EXPERIENCE:

The requirements for this position would be acquired through completion of a bachelor’s degree in Library Science, Knowledge Management and Information Management, Industrial or Manufacturing Engineering or a related discipline plus a minimum of eight (8) years of practical experience in a maintenance or manufacturing environment, including at least five (5) years’ experience in a Quality Control, Quality Assurance, Information/Records Management capacity. Requires an in-depth, demonstrable knowledge in manufacturing or, operations and maintenance practices and specifications, as well as an understanding of industry standards on Quality and Information/Records/Data Management.

Other Requirements

• Knowledge of provincial and federal standards relating to the operation of a railroad as well as SMS (Safety Management System) requirements, Quality Management System (QMS), Asset Management Data framework.
• Strong knowledge of standard office software including Microsoft Office, web-based and data/business management systems. Experience in setting up and maintaining EDMS, ERMS, Knowledge Management and AI tools and / solutions is highly desirable.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Strong interpersonal, and relationship management skills.
• Strong time management and organizational skills to balance and coordinate effort across multiple, concurrent activities.
• Highly motivated with the ability to consistently seek out improvements to current processes in order to achieve operational efficiency.
• Knowledge of component content management systems, DITA, and XML authoring tools (eg. MadCap Flare) and their application in information management is considered an asset.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Resident. This position works predominately on-site.

Rate of Pay

The salary for this position ranges from $84,480 - $126,720 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role. We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How To Apply

Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process. INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Information

Posting Date: February 04 2026. Closing Date: Open Until Filled. Please note that only those short listed will be contacted. Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.

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