Senior Technology Operations Analyst, AMS EC SuccessFactors, Managed Services Practice - Dieppe, NB

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

EY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities. Our approach leverages sector‑specific experience, advanced technologies, and trusted insights to deliver long‑term value and measurable outcomes.

As a Senior Technology Operations Analyst (AMS EC SuccessFactors), you will play a strategic leadership role in delivering high‑performing, resilient technology solutions across EY's internal and client‑facing environments. You will lead complex development initiatives, drive technical strategies, mentor analysts, guide operational excellence, and partner with senior stakeholders to shape technology outcomes that align with business objectives.

Your key responsibilities

• Configure and maintain Employee Central (EC) objects, business rules, workflows, and foundational structures.
• Ensure data integrity and accuracy through regular audits, validations, and governance processes.
• Provide L2/L3 user support, resolving EC incidents, system issues, and break/fix requests within AMS ticketing flows.
• Manage employee lifecycle data (hires, transfers, promotions, offboarding, LOA, position changes).
• Conduct user training, provide guidance, and support end‑users with EC processes and system navigation.
• Build and maintain reports and dashboards using SuccessFactors reporting/People Analytics tools.
• Collaborate with HR team members to understand business requirements and ensure EC supports HR processes effectively.
• Perform integration support, coordinating EC data flows with other HR and business systems.
• Maintain security and compliance, managing permissions and ensuring alignment with regulations and internal policies.
• Test and validate system changes, enhancements, quarterly releases, and integration scenarios.
• Create and maintain documentation, including configuration details, user guides, and process updates.
• Develop innovative solutions improving system performance and reliability.
• Deliver high‑impact presentations to senior leadership.
• Develop communication strategies for complex initiatives.
• Contribute to long‑term technical strategy.
• Identify opportunities for innovation and operational excellence.
• Mentor and coach junior and mid‑level analysts.

Skills and attributes for success

• Deep understanding of Employee Central data models, business rules, workflows, time off, position management, and EC core HR processes.
• Proven ability to manage AMS environments with high ticket volumes, multiple clients, and complex cross‑module impacts.
• Strong analytical skills for interpreting HR data and troubleshooting system behavior.
• Excellent communication and stakeholder engagement skills — especially with HR, HRIS, and business process owners.

To qualify for the role you must have

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 5–7 years of hands‑on SAP SuccessFactors Employee Central experience (configuration + support).
• Experience in post‑go‑live AMS support, including incident management, enhancements, and governance workflows.
• Familiarity with EC integrations via CPI, Payroll, or third‑party systems.
• Experience with SuccessFactors People Analytics or advanced reporting tools.
• Understanding of HR functional processes and their translation into system logic.

Ideally, you’ll also have

• Exposure to additional modules such as Recruiting, Onboarding, PMGM, Compensation, Succession.
• Experience supporting organizations of varying scales.
• Experience participating in AMS governance, CAB reviews, and release management cycles.
• Certification in SAP SuccessFactors EC or related modules.

What we look for

We seek individuals who bring senior‑level technical insight, exceptional judgment, and the ability to influence outcomes across diverse teams.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future.

• Support and coaching from some of the most engaging colleagues in the industry.
• Learning opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.
• Toronto/London/Ottawa/Waterloo/Vancouver/Victoria : [$Minimum] to [$Maximum]

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

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