UX/UI Design Manager

Overview

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com

Responsibilities

About the Team & Business Line: Launched in 2024, Citco’s Experience Design group was created to bring enterprise‑level impact through world‑class design practice. The team partners across the organization to deliver strategic value in customer experience, digital transformation, process and organizational design, and product development. Our mission is to embed design as a core driver of business outcomes.

The Design Manager will join a Global Design group that contributes to a range of product and strategic initiatives through participation in every aspect of the design process, from discovery and ideation, to prototyping, testing, iterating and product launch. Responsibilities include regional line management, and contributions to running significant engagements.

The position is based in Toronto and may require some international travel to other Citco locations. This position reports to the Design Director, interact with business stakeholders, and various engineering groups.

• Lead and manage a Design squad/pod to achieve business objectives within a specific domain/program journey, driving and orchestrating the design activities as well as ensuring design work is delivered on time with high quality that complies with the new Design System
• Lead the design process from ideation to execution, ensuring that designs align with product goals
• Establish regular check-ins to ensure progress towards business objectives, and provide coaching, guidance, and mentoring to drive excellence in performance and behavior
• Push AI integration in Design by actively driving exploration of AI tools with your team to boost design efficiency. Support the team in integrating AI to automate tasks, enhance workflows, and improve the overall design process
• Support the growth and development of the team, including building designer capability through feedback and coaching, and contribute to the recruitment and retention of high-performing talent
• Collaborate with Product, IT, business, and cross-functional team members to solve user needs

Qualifications

About You

• You must have a Bachelor’s degree in design, HCI, Computer Science, or equivalent education and experience
• 7+ years of experience in Design, with supporting portfolio
• Experience in mentoring and managing Design resources, and developing practice
• UX fundamentals: research, wireframes, mockups, prototyping, usability testing
• Experience with design tools such as Figma, Invision, Sketch, Adobe Creative Suite, etc.
• Experience in usage of design systems to drive coherent design practices
• beneficial: co-creation facilitation
• Passionate about user-centered design, systems thinker, visual designer, you can apply design principles to complex problems, from concept to detailed design stage
• Ready to help us build a great design organization: strong interpersonal and communication skills and ability to navigate a dynamic cross-functional environment

Portfolio of previous work must be presented including outputs and iteration

Salary Range: CAD $140,000 - CAD $180,000

This position is not for an existing vacancy; we are building a candidate pool for future opportunities.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection.

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