Senior Infrastructure Specialist

As a self‑regulatory organization, the Canadian Investment Regulatory Organization (CIRO) is committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets. Join a growing team and contribute to the dynamic and complex world of Canadian capital markets.

The Senior Infrastructure Specialist provides technical expertise supporting CIRO’s mission‑critical surveillance systems, Market Trade Reporting Systems (MTRS), and enterprise applications. As part of the Infrastructure Critical Services team, this role ensures high availability, operational resilience, scalability, and performance across both infrastructure and applications layers in a modern, cloud‑enabled, data‑driven environment.

Core Responsibilities

Technical and Operational Support

• Provide ongoing support and maintenance for CIRO’s Surveillance and MTRS system and enterprise applications.
• Monitor system health using modern observability platforms (Zabbix, metrics, logs, traces) to ensure performance and availability.
• Manage daily operational processes including start‑of‑day and end‑of‑day activities.
• Support and optimize real‑time data pipelines, including FIX protocol, streaming platforms, and derivatives market data feeds.

Incident Management & Reliability Operations

• Act as the primary point of contact during critical system and infrastructure incidents.
• Lead incident response using ITIL frameworks (e.g., incident management systems).
• Drive rapid triage, mitigation, and resolution across internal teams and external vendors.
• Conduct detailed root cause analysis (RCA) and implement preventive measures.
• Leverage Zabbix monitoring to proactively detect anomalies and reduce incident frequency.

Infrastructure & Site Reliability Engineering

• Participate in design and implement high availability, fault‑tolerance, and scalable systems.
• Enhance reliability through.
  • Redundancy and failover strategies
  • Load balancing
  • Performance tuning and capacity planning
• Build and support cloud‑based architecture using Azure services.
• Contribute to infrastructure architecture and best practices.

Cloud, DevOps

• Manage and support workloads in Microsoft Azure.
• Work with containerized environments using Docker and Kubernetes.
• Develop and maintain CI/CD pipelines using modern DevOps tools (e.g., Azure DevOps).

Vendor & Stakeholder Collaboration

• Work closely with application teams, infrastructure teams, and third‑party vendors.
• Coordinate infrastructure‑related initiatives and align priorities with business units.
• Act as technical advisor for critical services and operational excellence.

Disaster Recovery and Continuity Planning

• Design and execute disaster recovery (DR) strategies and failover testing.
• Partner with IT and business stakeholders to ensure recovery readiness and compliance.

Automation & Continuous Planning

• Collaborate with application development teams to improve monitoring and automation.
• Drive initiatives toward a "lights‑out" operations model with minimal manual intervention.
• Develop automation scripts and automate systems.
• Continuously improve system reliability, deployment processes, and operational efficiency.

Documentation & Compliance

• Maintain comprehensive and up‑to‑date documentation (operation manual, architecture diagrams).
• Ensure operational readiness for audits, reviews, and regulatory compliance.
• Knowledge sharing and best practices across teams.

Key Skills and Competencies

Must‑haves

Technical Expertise

• 5+ years of experience in finance infrastructure and production support roles.
• Strong knowledge of infrastructure technologies: servers, storage, networking, and virtualization.
• Experience with Linux and Windows environments.
• Familiarity with Azure Cloud, Docker, Kubernetes, DevOps, Scripting (Python, PowerShell, bash).
• Understanding financial protocols such as FIX and SAIL.

Operational Excellence

• Ability to manage and prioritize multiple tasks in high‑pressure environments.
• Strong analytical and problem‑solving skills.
• Commitment to resolving issues thoroughly and efficiently.
• Experience in regulated financial environments.

Collaboration & Communication

• Excellent interpersonal and communication skills.
• Ability to work independently and effectively with cross‑functional teams and external vendors.

Continuous improvement Mindset

• Proactive approach to identifying and mitigating risks.
• Dedication to learning and staying current with emerging technologies.
• Strong focus on process improvement and operational efficiencies.

What we offer

• Competitive base salary in alignment with market.
• Performance based bonus *
• Hybrid work environment.
• Employer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment *
• Paid flex days and sick days *
• Vacation days.
• Maternity Leave Of Absence/Paternity Leave Of Absence top up *
• Paid continuous learning and continuing development including designations.

CIRO is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CIRO will provide accommodation to job applicants with disabilities throughout the recruitment process. Should you require accommodation, please contact Human Resources.

We are committed to creating an inclusive and barrier‑free recruitment and selection process across Canada. We welcome applications from all qualified individuals and are dedicated to providing accommodations upon request for candidates participating in all aspects of the recruitment process, in accordance with applicable human rights and accessibility legislation.

Salary Range

• This role has a hiring range of $92,500 - $114,650 with the placement and offered salary being based on knowledge, skills, education/training and experience, as well as external market conditions and internal equity.

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