Recreation Services Customer Service Representative (Casual Part Time) - Genesis Place

The Opportunity:

The Customer Service department is an internal support team for front line contact with the public, program registration, fee collection, pass sales and managing account information.

Responsibilities include:
• Providing exceptional front line customer care
• Processing admission and recreation pass sales
• Cash handling, including cash outs and verification
• Processing program registrations
• Assisting with monitoring facility area usage
• Leading or assisting in all facility emergencies
• Opening and closing the facility
• Maintaining professional and friendly relationships with internal and external customers

You Bring:

• 3 to 5 years of customer service experience
• Minimum 3 years of cash handling experience
• Standard First Aid - Level C CPR and AED certification (please provide copy with application)
• Computer experience with Microsoft Office
• Experience with Recreation software would be an asset
• Previous experience working in a recreation facility would be an asset
• Exemplary and proven customer service skills
• Ability to demonstrate maturity and responsibility
• A welcoming, friendly, approachable and positive personality
• Ability to manage multiple tasks
• Ability to adapt well in an ever changing and diverse environment
• Strong communication and interpersonal skills
• Ability to take initiative
• Ability to provide guidance to others when required
• Work independently with minimal supervision in a team environment
• Team player

We Offer:

Competitive compensation and the following benefits:
• EAP (Employee Assistance Program)
• Annual Genesis Place pass

We believe connection and culture are the keys to our customer service. We do this through continuous learning, regular team building, and organizational social events so all employees have the knowledge to provide excellence in service to our community.

Additional Information:

This is a casual part-time position (hours are not guaranteed).

Requirements of availability:
• Provide availability for a minimum of 2 weekends per month or one weekend day per week
• Provide availability for a minimum of one evening shift per week
• Primarily weekend coverage with the opportunity to support coverage of daytime shifts as available

A cover letter accompanying your resume is recommended (please address your qualifications and unique skillset that you would bring to the role of the Customer Service Representative).

Candidates may be asked to perform physically demanding tasks, such as helping with room set up and light janitorial duties. Staff also need to be aware that they have to sit/stand for prolonged periods of time and this job involves continuous computer work and in-person/over the phone customer service.

Please ensure copies of all requested certifications noted above are attached to your application to ensure your application is considered.