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IBMS (Operative BMS) SME – Techno-Functional Analystfreelance.ca • Toronto, Canada
IBMS (Operative BMS) SME – Techno-Functional Analyst

IBMS (Operative BMS) SME – Techno-Functional Analyst

freelance.ca • Toronto, Canada
30+ days ago
Job type
  • Full-time
Job description
Role: IBMS (Operative BMS) SME – Techno-Functional Analyst
Toronto
Contract
Hybrid

We are looking for an experienced IBMS (Operative BMS) SME – Techno-Functional Analyst to support a leading client in the broadcast/media industry.
Key Responsibilities:

• Provide L1/L2/L3 application support for Operative IBMS (BMS) in a helpdesk environment.

• Troubleshoot issues across Scheduling, Ad Sales, Traffic, and Billing modules.

• Handle incidents, service requests, and user queries through ticketing tools.

• Perform SQL-based database troubleshooting, data validation, and data fixes.

• Investigate data inconsistencies and integration issues.

• Conduct Root Cause Analysis (RCA) and ensure SLA compliance.

• Support user access, configurations, and minor enhancements.

• Collaborate with Sales, Traffic, Finance, and Technical teams.

Required Skills:

• Strong hands-on experience with Operative IBMS (Broadcast Management System).

• Knowledge of Broadcast/Media workflows (Scheduling, Ad Sales, Traffic & Billing).

• Strong SQL and database troubleshooting skills (Mandatory).

• Experience in L1/L2/L3 Application Support or Helpdesk environment.

• Experience with ServiceNow, JIRA, or similar ticketing tools.

• Knowledge of system integrations and reporting tools.

• Understanding of VDI, VPN, and EUC environments is an advantage.

• Excellent analytical, troubleshooting, and communication skills.
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IBMS (Operative BMS) SME – Techno-Functional Analyst • Toronto, Canada

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