Support Services Manager

Summary Of Position

Reporting to the facility General Manager, as a member of the facility leadership team the Support Services Manager is accountable for all aspects of the day to day delivery of Food, Housekeeping and Laundry services in accordance with established regulations and corporate standards and expectations.

The Support Services Manager provides oversight, supervision, and constructive direction to assigned staff and acts as a professional role model while representing the Support Services departments.

Responsibilities

• Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Model the values and leadership behaviours of the organization and inspire others to do the same.
• Participate in the development of and ensure compliance with Corporate and site specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.
• Participate in the management of assigned budgets.
• Participate in the development of operational plans and goals for each department consistent with the facility / organization’s mission and strategic plan.
• Gather and track performance indicators and other surveys accurately; analyze and report to the management team as required.
• Develop action plans in consultation with General Manager, Corporate Hospitality Support Services Manager and other corporate resources.
• Perform and/or delegate ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.
• Establish and maintain inventory supply levels utilizing methods that minimize spoilage, loss and waste.
• Hire, discipline, recommend and/or participate in the termination of staff according to established HR policies and procedures.
• Coordinate Support Services orientation for new employees utilizing established programs and checklists.
• Coordinate Food Services, HSPK and LNDY related in-services and annual educational opportunities for staff.
• Evaluate staff work performance and recommend strategies for improvement as necessary.
• Plan and deliver seasonal menus that are compliant with all related regulations, fit the residents nutrition and therapeutic needs, and meet the facility and resident’s expectations.
• Develop and/or adjust standardized recipes to ensure consistent high quality production outcomes including quality, nutritional and texture requirements, quantity, portion sizes, and resident satisfaction.
• Plan, direct and supervise the preparation and service of high quality food utilizing standardized operating procedures, industry standards, and related internal and external policies.
• Coordinate regular department meetings and participate in facility‑based meetings such as site leadership, OH & S, and others as required.
• Work with other facility departments in the planning and delivery of special events, meals and programs as required.
• Plan, direct and implement contingency plans in response to emergencies and/or challenges to or interruptions in services.
• Understand and participate in quality improvement.
• Participate in patient/resident safety at community level.
• Required to work positively and collaboratively with all team members and supervisors.
• Perform all other duties as required.

Qualifications

• Graduation from a recognized program in Nutrition and Food Services Management.
• Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered Dietician mandatory.
• Food Safe Level 1 mandatory; Level 2 an asset.
• A minimum of two years Support Services (Food Services / HSPK & LNDY) supervisory experience in a geriatric residential setting including direct experience managing staff.
• Experience managing unionized staff an asset.
• Current Serving It Right Certification mandatory.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

Skills And Abilities

• High standards for customer service, food safety, physical space and environmental cleanliness.
• Solid understanding of infection control protocol.
• Professional appearance, and good physical health.
• Demonstrated effective planning, time management and organizational skills.
• Ability to work independently with minimal supervision.
• Ability to operate related kitchen, housekeeping & laundry equipment.
• Excellent written and oral English skills.
• Solid working knowledge of related office equipment and Windows‑based software including Word, Excel and Outlook.
• Ability to handle multiple tasks at one time.
• Ability to establish harmonious relationships with staff, residents, families, volunteers and visitors of the facility.

West Coast Seniors Housing Management is an equal opportunity employer.

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