Community Impact & Reporting Manager

Job Description

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About the role:

The Manager, Community Impact & Reporting plays a central role in shaping and delivering our impact across communities in Canada. Reporting to the Director, Community Impact, this individual will be a trusted partner in bringing strategy to life.

This role sits at the heart of how we show up beyond insurance supporting the design and execution of meaningful community partnerships while ensuring our impact story is told with clarity and credibility at the highest levels of the organization.

This role has a primary focus on community impact (strategy support and program delivery) with an important secondary responsibility for impact reporting and executive communications. This is an exciting opportunity for a high-performing professional who wants to help build, strengthen, and modernize how a leading Canadian insurer invests in communities.

What will you do?

The Manager will work closely with the Director to support the evolution of Canada’s philanthropy strategy and play a hands-on role in delivering programs that create measurable and meaningful outcomes.

Part 1: Community Impact – Strategy Support & Program Delivery

• Support the Director in shaping and refining Canada’s community impact strategy, and help translate strategic direction into clear implementation plans, roadmaps, and program frameworks.
• Conduct research, landscape scans, and benchmarking to inform funding priorities and partnership models.
• Track progress against objectives and surface insights to inform continuous improvement.
• Manage relationships with community partners, charities, and non-profit organizations to support day-to-day program delivery, and ensure a strong collaboration with measurable outcomes.
• Coordinate cross-functional partners (e.g., Marketing, Communications, Compliance) to bring initiatives to life, and identify opportunities to strengthen engagement, streamline processes, and enhance impact.

Part 2: Reporting & Executive Materials

• Working with the Director's guidance, develop reporting materials related to sustainability and community impact and broader corporate initiatives as required.
• Support enterprise reporting processes, including sustainability and corporate responsibility disclosures.
• Synthesize data and program results into compelling, concise narratives, and build polished slide decks, dashboards, and briefing notes suitable for senior audiences.

This aspect of the role ensures our community work is not only impactful — but visible, measurable, and credible.

What do you need to succeed?

• 5+ years of experience with ownership of project management and delivering strategic direction to leadership
• 2 to 4 years of research experience. Strong analytical skills required.
• 2 to 4 years of experience supporting strategy development and translating direction into action.
• Has an interest and/or experience in the charitable sector and/or creating community impact
• Is passionate about philanthropy and corporate responsibility.
• Demonstrates strong program coordination and stakeholder management capability.
• Has exceptional presentation and communication skills. Experience creating PowerPoint decks.
• Experience communicating cross functionally with internal and external stakeholders.
• Is highly organized, proactive, and comfortable managing multiple priorities.
• Operates independently with strong accountability and follow-through.
• Brings both analytical rigor and creative thinking to their work.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills:

• Demonstrates a strong understanding of the insurance industry and its role in supporting client and community wellbeing is highly preferred.
• Bilingualism (English & French) is an asset.

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023