Talent.com
Miratech
Contact Center Optimization Consultant at MiratechMiratech • Toronto, ON, Canada
Contact Center Optimization Consultant at Miratech

Contact Center Optimization Consultant at Miratech

Miratech • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description
Transform contact center operations with Miratech as a Contact Center Operations & Optimization Consultant. Your expertise will guide operational strategies and drive measurable business outcomes. In this vital role, you will assess current operations and develop a strategic roadmap for optimizing the contact center. Focusing on workforce management and customer engagement, your experience with Genesys Cloud will help realize the potential of this function. Successful candidates will possess a blend of operational leadership and strategic vision. Key Responsibilities: • Lead operational assessments focused on customer experience • Define deployment strategies and customer engagement models • Create detailed roadmap for performance improvements • Identify opportunities using Genesys Cloud capabilities for optimization • Partner with teams to implement continuous improvement practices Requirements: • 10+ years in contact center management roles • Deep understanding of operational models and performance management • Ability to convey operational strategies for executive insights • Proven change management leadership experience • Familiarity with Lean and Six Sigma methodologies Enhance operational strategies and customer experience at Miratech, a leader in IT services. #J-18808-Ljbffr
Create a job alert for this search

Contact Center Optimization Consultant at Miratech • Toronto, ON, Canada

Similar jobs

Contact Center Optimization Consultant at Miratech

MiratechToronto
Full-time

Transform contact center operations with Miratech as a Contact Center Operations & Optimization Consultant.Your expertise will guide operational strategies and drive measurable business outcomes.In... Show more

 • Promoted

Hybrid Chief Architect at Sitero

Sitero LLCmarkham, on, Canada
Full-time

Elevate Sitero's engineering capabilities as Chief Architect in Ontario, Canada.This full-time hybrid position centers on enterprise architecture and AI tooling to enhance clinical trial solutions.... Show more

 • Promoted

Sales Consultant Position at Linen Chest

Linen ChestToronto, ON, CA
Full-time

Join Linen Chest as an Experienced Sales Consultant in Leaside and elevate clients’ shopping experiences.This full-time role offers $25 an hour with a potential annual earnings of $50,000.In this p... Show more

 • Promoted

Senior Oracle HCM Consultant at Huron

Huron Consulting Group Inc.toronto, on, Canada
Full-time

Embrace a leadership opportunity with Huron as a Senior Consultant in Oracle HCM Recruiting and Onboarding.Utilize your skills to enhance client strategies in the U.As a Senior Associate, you will ... Show more

 • Promoted

Technical Integrations Expert at Greenspace

Greenspace HealthToronto, ON, CA
Full-time

Join Greenspace as a Technical Integrations Expert, where you'll drive successful system integrations for our healthcare clients.This critical role emphasizes project management and technical probl... Show more

 • Promoted

Cloud & Identity Solutions Leader at CC&L

Connor, Clark & Lunn Financial Group (CC&L)toronto, on, Canada
Full-time

Advance your career at CC&L Financial Group as a Cloud & Identity Solutions Leader.This hybrid role prioritizes the development of secure cloud platforms and identity management solutions.As a seni... Show more

 • Promoted

Digital Consulting & Solutions Expert at GEI

GEI Consultants, Inc.markham, on, Canada
Full-time

Lead the charge in digital consulting at GEI, enhancing client engagement and service offerings across critical industries like energy and infrastructure.The Digital Consulting & Solutions Expert r... Show more

 • Promoted

Delivery Solutions Team Manager at Databricks

Databrickstoronto, on, Canada
Full-time

Step into the role of Delivery Solutions Team Manager at Databricks in Toronto, ON, leading a talented group of architects focused on post-sales excellence.Ensure rapid deployment of customer use c... Show more

 • Promoted

Satellite System Design Lead at Kepler Communications

Kepler Communicationstoronto, on, Canada
Full-time

Kepler Communications is seeking a Satellite System Design Lead to pioneer spacecraft engineering.Engage with a team dedicated to innovative space connectivity solutions.In this role, you will comb... Show more

 • Promoted

Machine Learning Expert at HDR

HDR, Inc.richmond hill, york region, Canada
Full-time

Boost your professional journey at HDR as a Machine Learning Expert.Engage in advancing AI capabilities while working with diverse teams committed to engineering excellence.As a Machine Learning Ex... Show more

 • Promoted

Client Success Manager at A.K.A. New Media

A.K.A New MediaToronto, ON, CA
Full-time

New Media Inc as the Client Success Manager in a hybrid role.Focus on building a strong support function for users of our raisin® platform through strategic leadership.In this role, you'll oversee ... Show more

 • Promoted

AI Contact Center Solution Consultant

NTT DATA, Inc.Toronto, ON, CA
Full-time

Having ongoing opportunities to.Being part of a global organization where you can.We’re committed to building a people-focused environment where you can shine, no matter who you are.Belonging to a ... Show more

 • Promoted

Configuration Management Expert at SYSTRA

SYSTRAToronto, ON, CA
Full-time

SYSTRA Canada is hiring a Configuration Management Expert to ensure engineering precision in rail projects across Ontario.Your role will be essential in developing documentation and change manageme... Show more

 • Promoted

Client Strategy Director at Directive Consulting

DirectiveToronto, ON, CA
Full-time

Drive client success and strategic initiatives as Directive's Account Director, focusing on B2B marketing excellence.Work remotely while overseeing portfolio management and client growth strategies... Show more

 • Promoted

Remote Senior Cost Consultant at Aviva

Aviva CanadaMarkham, ON, CA
Remote
Full-time

Enhance your expertise as a Remote Senior Cost Consultant with Aviva Canada.Analyze and guide complex commercial large loss claims, applying your extensive knowledge for informed decision-making.In... Show more

 • Promoted

Senior WFM & Contact Center Optimization Leader

Avisotoronto, on, Canada
Full-time

A leading wealth-management organization in Toronto seeks a Senior Manager, Workforce Management and Optimization.You will lead the development of employee-centric practices in a customer service e... Show more

 • Promoted

Senior Application Engineer - Power Systems at GE

GE-Vernova-markham, on, Canada
Full-time

Join GE Vernova as a Senior Power Systems Protection and Control Application Engineer.Be at the forefront of the Green Energy transition, delivering innovative solutions in power system protection.... Show more

 • Promoted

Principal Consultant II at FundGuard

Blumberg Capital CompanyToronto, ON, CA
Full-time

Join FundGuard in Toronto as a Principal Consultant II, focusing on customer success within our investment accounting platform landscape.This full-time position involves leading client implementati... Show more

 • Promoted

Digital Consulting Architect, CPQ at Zaelab

ZaelabToronto, ON, CA
Full-time

Lead innovative CPQ strategies with Zaelab as a Digital Consulting Architect.Drive solution delivery aligned with client goals and enhance revenue through technical expertise.Reporting to the Direc... Show more

 • Promoted

Remote Customer Success Lead at Librestream

Harris ComputerToronto, ON, CA
Remote
Full-time

Become a remote Customer Operations Lead with Librestream, crafting operational strategies that elevate the customer journey post-sale.Focus on delivering successful onboarding and project manageme... Show more