Senior BSA

Location & Schedule

Location: Hybrid - Toronto – 3 days/week – (Tuesday is a set day, rest is flexible – subject to change and increase). Contract Duration: 12 months. Good possibility of extension. Number of Positions: 1. Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week. Reason: Additional workload.

Story Behind the Need

Business group: CBE CRM and Sales - Performance engineering team, part of Customer Servicing engineering in Digital, focused on providing solutions that assist front line staff across channels in deepening relationship with customers, providing better service and offering better products to them, and help improve sales & productivity along the way.

Project: Sales builder decom project – taking functionalities from sales builder and building across Salesforce – now looking at leftover functionalities and moving it into Salesforce to fully decommission Sales builder.

Candidate Value Proposition

The successful candidate will have the opportunity to work on an application (Salesforce) that is used in every banking branch of Canada and is one of the largest apps in the bank, making it a high‑visibility project; possibility for extension; and the chance to work with Salesforce, a highly sought tool in the market, enhancing the contractor’s profile.

Typical Day in Role

• Perform analysis, design, implementation, modification, and daily functional support of all applications.
• Work with key stakeholders within all business functions to align technology solutions with business strategies.
• Gather requirements from business units and translate those to programmers and developers.
• Prepare cost‑benefit and return‑on‑investment analyses to aid in decisions on system implementation.
• Demonstrate an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
• Support one or more highly complex business processes.
• Work on multiple projects as a project team member.
• Serve as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
• Serve as a liaison between users and developers to help resolve production issues.
• Perform health checks after releases to ensure functionalities have been deployed correctly.

Candidate Requirements / Must Have Skills

1. 8+ years’ experience as a BSA, preferably with at least 3–5 years of recent work within a large highly‑matrixed complex financial institution.
2. Demonstrated experience working on a large project with a budget of over $5 million, with competing priorities and multiple stakeholders.
3. 3+ years’ experience with JIRA, Confluence, and MS Suite.
4. Experience working within an Agile framework.

Nice‑To‑Have Skills

• Salesforce experience – experience with sub‑features of Salesforce is a strong asset.
• Development experience – a technical mindset in translating requirements.
• Project management skills to handle diverse projects, often simultaneously, and meet aggressive deadlines.

Soft Skills Required

• Ability to solve technical problems/processes and understand complex details.
• Ability to increase operating efficiency with high‑quality technical solutions.
• A high level of interpersonal and verbal communication skills necessary to relate to others at their systems knowledge level.
• Ability to analyze complex situations and problems and conduct research using multiple sources to arrive at innovative solutions.
• Ability to create business solutions that increase competitive advantage.
• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.

Education

• Bachelor's degree in a technical field such as computer science, computer engineering, or a related field (preferred).
• MBA or other related advanced degree (asset).
• Agile/CSM certification (asset).
• Salesforce certification (asset).

Best VS. Average Candidate

Ideal candidate is at some stage in their career who has worked as a developer and possesses that technical mindset, has used Salesforce in some capacity, and, ideally, has worked with one of the large banks on a similar project.

Candidate Review & Selection

2 rounds – MS Teams video interview and in‑person interview. Submit only candidates who are OK to attend in‑person interviews; otherwise they will be rejected.

1st round with Hiring Manager – technical interview (30 minutes).

2nd round with Director/other team member – half technical, half culture fit (45 minutes).

Hiring Manager’s Availability to Interview

ASAP

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