Terminal Manager

D&W Forwarders offers professional transportation services to the manufacturing, mining, construction, and retail industries, and has a strong desire to form true partnerships. Our aim is to be your trusted source of support for all facets of your operations, from logistics to planning and fulfillment. In 1953, Dick Boersma and Walter Veenstra established D&W Forwarders, with the vision of offering reliable supply chain services to businesses across Ontario. We proudly uphold our founders’ tradition of excellence by providing outstanding transportation solutions, carrying heavy building materials. We’ve since expanded their service network to include Quebec and the northeastern United States. Today, our fleet numbers more than 100 trucks, serving those markets from our various hubs.

• Competitive salary - $105,000 - $120,000
• Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance
• RRSP Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Service Awards

Job Summary

The Terminal Manager is responsible for the day-to-day leadership and performance of the terminal, ensuring dispatch, fleet operations, and support functions are managed effectively to meet delivery commitments, customer service expectations, productivity and operating earnings targets.

This role oversees terminal personnel and works collaboratively with other terminals and corporate functions to optimize asset utilization, routing, and compliance with all applicable transportation regulations.

Job Responsibilities

• Manage and oversee terminal dispatch operations.
• Ensure compliance with transportation regulations (MTO/DOT/CTPAT/NSC) and company policies.
• Create and present operational reports to senior management; track terminal KPIs, fiscal and performance targets.
• Maximize driver and asset utilization through efficient routing and planning.
• Lead the recruiting, hiring, onboarding, and development of drivers and terminal staff.
• Troubleshoot and resolve operational issues.
• Evaluate employee performance and coach for continuous improvement.
• Build and maintain strong customer relationships; ensure service levels and commitments are met.
• Collaborate with Fleet & Maintenance to prioritize repairs and optimize equipment availability.
• Partner with Safety & Compliance to uphold high safety standards.

Qualifications

• 5+ years of progressive logistics/transportation operations experience.
• Diploma/Degree/Certification in Business, Logistics, Transportation, or a related field (or equivalent experience).
• Experience with routing, optimization, and dispatch planning.
• Proficiency with Microsoft Office Suite and Transportation Management Systems (TMS); familiarity with Samsara ELD software.
• Demonstrated ability to lead teams, set priorities, solve problems, and make sound decisions.
• Strong written communication skills for procedures, reports, and business process documentation.
• Comfortable engaging directly with drivers to address issues and concerns; strong customer service orientation.

Benefits of Employment

D&W recognizes that its success is due to the strength of its employees. The primary goal of D&W is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with D&W. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, D&W. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment

D&W Forwarders Inc. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status or disability. D&W Forwarders Inc. encourages and welcomes applications from people with disabilities.

Accommodation is available on request for candidates taking part in all aspects of the selection process.

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