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Dawninfotek
Expert Solutions Engineer for CCaaSDawninfotek • Toronto, ON, Canada
Expert Solutions Engineer for CCaaS

Expert Solutions Engineer for CCaaS

Dawninfotek • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description
Become a Solutions Engineer focused on CCaaS solutions, working in a hybrid model with two office days each week. Drive innovation in customer and agent experiences through cutting-edge technology. We are on the hunt for a Solutions Engineer with a specialization in CCaaS to help in designing and implementing solutions. This hybrid position, lasting six months with possible extensions, requires collaboration with cross-functional teams to meet business needs through innovative solution design. Your insights on AI integration are crucial for optimizing customer engagement strategies. Key Responsibilities: • Design and implement CCaaS solutions aligned with technical requirements • Work with diverse teams to gather comprehensive solution needs • Assess and select appropriate CCaaS technologies like Genesys Cloud • Maintain and document architectural and integration plans • Offer guidance in the implementation of solutions Requirements: • Bachelor’s degree in a relevant field like Computer Science • Proven experience with CCaaS platforms and solutions • Strong analytical skills for technical solution development • Excellent communication for effective collaboration • Ability to prioritize multiple tasks in a fast-paced setting Make a difference in contact center landscapes by innovating CCaaS solutions with your expert skills. #J-18808-Ljbffr
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Expert Solutions Engineer for CCaaS • Toronto, ON, Canada

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