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Jonas Software
Senior Account ManagerJonas Software • Toronto, ON, Canada
Senior Account Manager

Senior Account Manager

Jonas Software • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Key Responsibilities

  • Own and manage a portfolio of channel partners using Points at Work, including resellers, agencies, distributors, or other indirect go-to-market relationships as relevant.
  • Act as the primary relationship and commercial lead for named partners, building trusted working relationships with commercial, operational, marketing, loyalty, digital, support, and programme stakeholders.
  • Develop and maintain robust partner account plans covering relationship objectives, programme performance, stakeholder mapping, renewal readiness, risks, service issues, adoption priorities, and measured growth opportunities.
  • Lead regular business reviews, governance forums, and working sessions with partners, ensuring there is clear visibility of performance, open actions, priorities, and next steps.
  • Maintain a clear view of partner health across the portfolio, identifying commercial, operational, relationship, service, or adoption risks early and driving disciplined mitigation plans.
  • Partner closely with delivery, product, support, operations, analytics, finance, marketing, and leadership teams to ensure commitments are met, issues are resolved promptly, and the partner experience is coherent.
  • Drive strong retention and renewal readiness across the portfolio through proactive stewardship, credible partner engagement, and clear control of risks, dependencies, and service commitments.
  • Help partners maximise value from Points at Work through stronger adoption, usage, reporting, promotional activity, campaign planning, and service improvement.
  • Identify and progress sensible expansion opportunities within the existing partner base, including wider rollout, increased usage, additional services, or selected cross-sell opportunities.
  • Support commercial discussions with partners, including renewals, scope changes, pricing conversations, and contract-related working sessions in conjunction with leadership and relevant functional teams.
  • Serve as an escalation point for day-to-day partner issues, helping restore confidence, clarify ownership, and keep actions moving with pace and discipline.
  • Raise the standard of partner account management through stronger CRM hygiene, reporting, forecasting, governance cadence, action tracking, and internal visibility.
  • Represent the voice of the partner internally, helping influence service improvement, reporting, process design, and the operating model for Points at Work.
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Senior Account Manager • Toronto, ON, Canada

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