Market Production System Expert (Calgary)

Overview

Konica Minolta is seeking a Market Production Systems Expert to serve as a technical leader and market advocate for our production print systems across Canada. This role is responsible for installation, support, and optimization of production systems, while also mentoring service teams and supporting business development. The ideal candidate is a self‑motivated expert with strong technical, communication, and leadership skills.

Responsibilities

• Technical Leadership & Support:
  • Conduct regional and market technical reviews, team meetings, and webinars.
  • Lead monthly reviews of product and technician performance.
  • Provide expert‑level support for complex problem resolution, both onsite and remotely.
  • Interpret and utilize wiring diagrams and repair manuals for digital press equipment.
  • Conduct onsite and remote assessments of malfunctioning equipment.
  • Serve as a market advocate and technical expert for production print systems.
• Documentation & Training:
  • Document installation procedures for production print equipment across Canada.
  • Train local technicians on installation protocols and ongoing support practices.
  • Lead branch advocate sessions and mentor team members on technical and soft skills.
  • Actively engage in learning opportunities and apply new knowledge to enhance the customer experience.
• Pre‑Sales Support:
  • Assist with prospect engagements and proposal development.
  • Support the initiation of new business opportunities through technical consultation.
• Post‑Sales Support:
  • Troubleshoot complex customer issues and end‑user workflow challenges.
  • Ensure customer requirements are met with high‑quality technical solutions.
• Consulting & Project Work:
  • Occasionally create and manage Statements of Work (SOW) for consulting engagements.
  • Perform additional tasks and projects as assigned by management.
• Other Duties/Projects:
  • As assigned

Qualifications

• High School diploma or GED required; post‑secondary education or equivalent preferred.
• Community College Certificate in Electronic Engineering Technology is an asset.
• Minimum 8 years of technical service experience in the production print industry.
• Industry certifications: CompTIA A+, Network+, CDIA+, Microsoft MCP or MCITP (or equivalent experience)
• Strong working knowledge of production print hardware, services, and solutions offerings.
• Product Expertise: Superior knowledge of color and monochrome production systems.
• Color Management: Expert in calibration, RIP configurations, Fiery, and Creo.
• Networking: Skilled in complex MFP installations and advanced network troubleshooting.
• Solutions Knowledge: Strong understanding of the solutions portfolio and user‑level applications.
• Software & Systems: Proficiency in interpreting technical data and using diagnostic tools.
• Business & Communication Skills
• Demonstrates a strong focus on maximizing product performance, cost efficiency, and quality.
• Excellent verbal and written communication skills.
• Proven ability to mentor, coach, and lead technical discussions.
• Strong time management, organizational, and multitasking abilities.
• Ability to prioritize and organize work independently without direct supervision.
• Willingness to travel up to 50%, including after‑hours and weekend travel.
• Must maintain valid travel documents for travel within Canada and the U.S.
• Valid driver’s license, insurance, and access to a personal vehicle.
• Ability to sit or stand for extended periods during travel or customer engagements.
• Highly responsible, self‑motivated, and able to work independently under pressure.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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