Facility Programs Officer

51846 - Markham - Rotation 24 months

Hiring salary range: $4,102.00 - $5,860.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Manage assigned work processes to ensure efficient and effective completion of work in accordance with Service Level Agreements or Contracts for service providers. Identify, plan, organize and monitor requirements and processes for activities requiring completion by various work groups to ensure facilities are in operating in a safe and efficient manner.

Job Description:

• Manage assigned work processes to ensure efficient and effective completion of work.
• Provide analysis on financial and technical aspects relative to converting existing methods in relation to most up-to-date technology in these fields.
• Evaluate issues such as cost benefits, methods presently in use, integration compatibility, staff effects, utilization of equipment, maintenance availability, etc.
• Assist in discussions, problem solving and issue resolution with customers and vendors regarding negotiation, implementation and ongoing work performance of Service Level Agreements or Contracts
• Ensure compliance with health and safety standards and industry codes.
• Ability to work in a team and in a collaborative environment.
• Exceptional time management skills and ability to meet deadlines.
• Ensure delivery schedules, quantity and quality criteria are met.
• Verify payment and invoicing match contract pricing.
• Provide input, document requirements and support the design and delivery of training programs.
• Provide advice and direction to HONI staff processes and related activities.
• Identify, plan, organize and monitor requirements and processes for activities requiring completion and implement cost reporting and control systems to monitor and control facility and accommodation costs.
• Ensure Fire and building codes and policies are met.
• Obtain quotes and tenders from vendors and suppliers.
• Assist in the preparation of the Unit's annual budget and business plan related to space, furniture, business equipment, level of more activity, staff projections, and special needs (wheelchair access, ergonomics requirements, etc.
• Develop, analyze and implement divisional/corporate procedures, and management systems in order to support the business, management reporting and regulatory submissions.
• Maintain current knowledge of new technology and concepts in the facility management and services industries through published material, ongoing contact with suppliers, consultants, designers and external organizations.
• Assist the Manager in preparing business cases as required.
• Perform other duties as required.

Selection Criteria:

Education:

• Requires an extensive knowledge of financial accounting to evaluate and validate building operation and maintenance costs and to analyze long-range financial forecasts for annual budget and business planning.
• Requires a knowledge of business administration, work methods, procedures, organization structures to ensure that programs are administered in an effective and efficient manner.
• Requires a knowledge of benchmarking methods to be able to provide assistance in identifying potential best practices to improve assigned processes. This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).
• Requires a knowledge of Corporate Real Estate property management, business law and Contract administration.
• Requires knowledge of principles and practices of project management.
• Requires knowledge of procurement and vendor contracts.
• Requires developed skills in computer literacy, advanced user of Excel, and MS Office toolset including Word, PowerPoint and Visio.
• Exceptional communication and active listening skills – both written and verbal.
• Requires a knowledge of English and effective oral and written communication skills to effectively prepare concise, clearly understandable correspondence, procedures and processes and to discuss program requirements and associated negotiations with others.
• Requires a knowledge of technical writing for the preparation of standards and specifications and to interpret Service Level Agreements or Contracts or to prepare effective reports.
• Requires a knowledge of computer systems and analytical techniques to carry out engineering, economic or analytical studies related to assigned work processes of the distribution business.

Experience:

• Requires outsourced environment experience with the procedures and processes of contract compliance and associated administrative aspects.
• Requires an understanding of building operation, maintenance, construction and design deficiencies.
• Requires experience in facilities management to have acquired an understanding of related technical aspects of the job and to be able to deal with customer related issues including applicable policies, practices and assigned work processes.
• Requires an understanding of associated computerized systems relative to budget preparation, maintenance and control of building costs. Also requires the ability to work independently and be able to competently handle multiple tasks while adhering to stringent deadlines.
• Experience in construction, maintenance and all facets of facility operation.
• Ability to establish and maintain strong professional relationships, in order to understand organizational directions, priorities, issues and challenges.
• Experience working in a Outsourced environment.
• Developed skills in computer literacy, advanced user of MS Excel, and MS Office toolset including Word, PowerPoint and Visio.
• Requires experience with various computer systems to select and utilize the most effective for data compilation as it relates to distribution work.
• Requires organizational and presentation techniques experience to present both written and verbal accounts concerning program requirements.
• Requires experience in resolution techniques pertaining to Service Level Agreements or Contracts.
• Requires experience in working effectively as a team member to be able to develop strong working relationships.
• Requires experience in proactively pursuing opportunities for positive changes and improvements to systems and assigned work processes. A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.