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CallTower Inc
Integrate CCaaS Solutions with ExpertiseCallTower Inc • Montreal (administrative region), QC, Canada
Integrate CCaaS Solutions with Expertise

Integrate CCaaS Solutions with Expertise

CallTower Inc • Montreal (administrative region), QC, Canada
30+ days ago
Job type
  • Full-time
Job description
Become a pivotal member of a project team as you integrate CCaaS solutions, bringing innovative and practical configurations to enhance customer service. Focus on timely installations and support. This role involves using your expertise in solutions like Genesys Cloud CX and Five9 to implement and test cutting-edge CCaaS systems. Collaborate with analysts and maintain a robust technical library while contributing to internal projects that boost service quality. Your leadership and customer management skills will directly impact project success and client satisfaction. Key Responsibilities: • Act as the key technical advisor in CCaaS • Assist in documenting business and technical requirements • Configure and test various CCaaS integrations • Create omni-channel communication experiences • Help resolve complex support cases as needed Requirements: • Expertise in Genesys Cloud and Five9 environments • Minimum 3 years deploying CCaaS solutions • Fluency in English and French • Ability to work independently in a fast-paced environment • Strong leadership and customer management abilities Leverage your integration skills and technical knowledge to shape optimal customer interactions in the contact center industry. #J-18808-Ljbffr
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Integrate CCaaS Solutions with Expertise • Montreal (administrative region), QC, Canada

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