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EPIND Epicor India
Technical Application SpecialistEPIND Epicor India • Vernon, Regional District of North Okanagan, Canada
Technical Application Specialist

Technical Application Specialist

EPIND Epicor India • Vernon, Regional District of North Okanagan, Canada
30+ days ago
Salary
CA$65,000.00 yearly
Job type
  • Full-time
Job description

Role Overview

You will serve as a Technical Application Specialist supporting Epicor’s LumberTrack/BisTrack ERP software, Android mobile apps, and Data Cubes, located in Vernon, BC. Your role includes diagnosing, troubleshooting, and resolving technical and application‑related software issues for our customers.

Responsibilities

  • Monitor the support queue and investigate, document, and resolve or escalates support cases.
  • Manage and follow up on assigned support cases, providing timely updates to customers by phone and email.
  • Escalate P1 and urgent issues to the Support Manager.
  • Provide functional application training to customers on Epicor products.
  • Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required.

Qualifications

  • 3+ years of experience in a similar technical support or application specialist role.
  • Post‑secondary education in a related discipline or equivalent industry experience.
  • Experience with ERP business processes such as inventory management, production processing, and purchasing management.
  • Strong analytical, troubleshooting, and presentation skills.
  • Excellent verbal and written communication skills in English with a customer service focus.
  • Proficiency with MS Office, Remote Desktop connections, VPNs, and SQL (scripting, data fixing, stored procedures).
  • Knowledge of Microsoft SQL, Crystal Reports, and/or SRS Reports.
  • Ability to multi‑task, manage time effectively, and work well under pressure individually and in a team setting.

Benefits

  • Competitive salary range: CAD65,000–104,000.
  • Comprehensive health and wellness benefits.
  • Internal mobility and mentorship opportunities.
  • Career development resources, including LinkedIn Learning licenses.
  • Inclusive workplace fostering diversity and partnership.
  • Work‑life balance policies and flexible arrangements.
  • Support for global mobility and international relocation.

Equal Opportunity Statement

Epicor is an equal‑opportunity employer committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.

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Technical Application Specialist • Vernon, Regional District of North Okanagan, Canada

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