Technical Software Program Manager

Be the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

Drive the successful delivery of complex, high impact technical programs that power scalable customer experience solutions across a global cloud platform. This role sits at the intersection of engineering, product, and analytics, shaping how data driven insights translate into platform performance, innovation, and measurable business outcomes. At Genesys, you will contribute to transforming how organizations engage with customers through AI powered, cloud native technologies that operate at enterprise scale. You will own program execution end to end while influencing strategy, aligning cross functional stakeholders, and accelerating delivery across a rapidly evolving analytics ecosystem. This role offers direct exposure to platform level initiatives, advanced cloud architectures, and opportunities to expand into broader technical leadership.

Key Responsibilities

• Own end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes
• Drive cross functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers
• Lead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale
• Influence technical and operational strategy by aligning stakeholders around priorities, risks, and dependencies
• Implement scalable program management frameworks that improve efficiency, transparency, and delivery velocity
• Analyze program performance using data driven insights to improve outcomes, reduce risk, and enhance execution quality
• Proactively identify risks and dependencies, driving mitigation strategies that protect delivery timelines and platform performance
• Communicate program status, impact, and outcomes to senior stakeholders with clarity and precision

Required Qualifications

• 3+ years of experience in Technical Program Management or Technical Project Management within high growth or cloud based environments
• Proven track record delivering complex, cross functional technical programs on time and within scope
• Strong understanding of cloud technologies, distributed systems, and modern software architectures
• Demonstrated ability to work across engineering, product, and analytics teams in a fast paced environment
• Excellent communication skills with the ability to influence stakeholders at multiple levels
• Strong analytical and problem solving capabilities with a data driven mindset
• Experience managing competing priorities while maintaining focus on high impact outcomes

Preferred Qualifications

• Experience working within analytics or data driven product environments
• Familiarity with Agile methodologies and modern software development practices
• Programming or scripting experience that supports technical fluency
• Experience in telecommunications, cloud communications, or related industries
• Exposure to large scale SaaS platforms or enterprise systems

Benefits That Support You

• We invest in your well-being, because when you’re at your best, so are the experiences you create.
• Comprehensive extended group health coverage
• Generous paid time off, including vacation and personal leave
• Retirement savings program with employer RRSP matching up to a prescribed maximum amount
• Family-friendly benefits, including parental leave top-up and adoption assistance
• Growth and development opportunities through access to learning resources and internal mobility programs
• Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

Compensation

Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $111,100.00 - 145,800.00 Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Reasonable Accommodations

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours.

Equal Opportunity Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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