Senior Planning Lead - Performance, Quality and Decision Support

Job Title: Senior Planning Lead - Performance, Quality and Decision Support

Status and Hours: Regular, Full-Time (35h/week)

Pay scale: $48.042 to $56.52/hr

Reports to: Chief Executive Officer

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary

Reporting directly to the Chief Executive Officer, this role sits at the center of the organization and leads the coordination of planning, performance reporting, quality improvement and decision support across PQCHC. The Senior Lead works closely with Directors, Managers, program teams, corporate services and external partners to strengthen organizational planning, improve systems, monitor outcomes, meet reporting obligations and support evidence-informed decision‑making.

This is a senior individual contributor role that provides project leadership across the organization and supports directors and managers to build consistent, practical and sustainable approaches to quality, performance, and reporting.

Job Specific Responsibilities

1. Strategic Plan and Operational Planning Support

• Partner with the CEO and senior leadership team to support strategic planning, act as a conduit between executive leadership and working teams, and bring cross‑functional groups together to drive collaboration and monitoring progress against PQCHC’s strategic plan.
• Contribute the end-to-end strategic/operational planning process by collaborating with departments in developing measurable goals, indicators and progress updates, developing tools and processes to connect program work‑plans, operational plans and priorities; and providing relevant data, analysis and performance trends.
• Help ensure organizational reports demonstrate alignment with strategic directions, funder expectations, quality goals and community impact.

2. Organizational Performance Reporting

• Develop and maintain an organizational reporting calendar, organizational dashboards, scorecards and performance reports supporting funder, Board and senior leadership, and other organizational reporting requirements, ensuring consistency and quality across reporting processes and tracking actions arising from reports, audits and quality reviews.
• Collaborate with PQCHC leaders to identify meaningful indicators, targets and reporting narratives, and contributions to the Annual Report.
• Develop high‑impact presentations, executive briefings, and strategic communications for senior leadership, crafting clear and compelling narratives that help communicate priorities, progress, and business impact for senior leadership and Board of Directors.

3. Data Analysis and Decision Support

• Act as a trusted advisor to leadership, supporting sensitive initiatives and coordinating across teams, identifying gaps in organizational data infrastructure and recommending practical improvements.
• Analyze organizational, program, service, client experience and operational data to identify trends, risks, gaps and opportunities for improvement, translating data into clear, practical insights for the CEO, Senior Leadership Team, program leaders and Board committees.
• Support directors and managers to interpret data and use it to inform planning, service delivery and resource allocation.
• Work with program and corporate teams to improve data quality, data definitions and reporting consistency.
• Support data extraction, validation and interpretation from relevant systems, including EMR, funder reporting platforms, client databases and internal tracking tools.

4. Quality Improvement Leadership

• Lead the development, coordination and monitoring of PQCHC’s annual Quality Improvement Plan.
• Support development and implementation of practical quality improvement initiatives, including coaching others in quality improvement methods, including PDSA cycles, process mapping, workflow redesign, root‑cause analysis and measurement for improvement.
• Support the integration of quality improvement into operational planning, program work‑plans and strategic plan implementation. This includes analyzing datapoints to identify system‑level improvement opportunities.
• Support a culture of learning, accountability, equity and client‑centred improvement.

5. Privacy, Compliance and Risk Coordination

• Support privacy compliance activities under the direction of the CEO and the organization’s designated privacy/accountability structure including privacy audit schedules, snooping audits, training completion tracking, breach/incident trend reporting and follow‑up, trackers for audit recommendations, risk mitigation actions and compliance follow‑up.
• Support documentation and tracking related to PHIPA compliance, privacy policies, agent agreements, privacy impact assessments and corrective action plans, and work with Directors and Managers to monitor completion of compliance‑related activities.
• Support preparation for funder reviews, accreditation‑related activities, audits or other accountability processes as required.

6. Systems Improvement and Organizational Coordination

• Identify recurring process, workflow and reporting bottlenecks across programs and corporate functions; promoting practical approaches that reduce duplication, improve consistency and support staff and leadership capacity.
• Support the development of standardized templates, tools and processes, working collaboratively with IT, HR, Finance, Privacy, Facilities and program leaders to strengthen organizational systems.
• Support implementation of new reporting tools, dashboards, databases or system improvements.

7. Leadership and Collaboration

• Provide functional leadership across the organization on quality, performance, decision support and reporting, communicating complex data and system issues in clear, accessible ways and supporting leaders without assuming their operational accountability.
• Build strong working relationships with Directors, Managers, frontline staff and external partners.
• Facilitate meetings, working groups and planning sessions related to QI, reporting and performance improvement.
• Model PQCHC’s values, including health equity, accountability, collaboration, respect and community responsiveness.

Knowledge, Skills and Abilities

Education

• Master’s degree in public health, health sciences, social sciences, statistics, evaluation, business administration, information management or a combination of education and experience.
• Training or certification in quality improvement, project management, program evaluation, privacy, data analytics or health system performance is an asset.

Knowledge and Experience

• Minimum 5 years of progressive experience in quality improvement, performance measurement, decision support, program evaluation, health system planning, reporting, or related function.
• Experience in a Community Health Centre, Ontario Health Team, primary care, mental health and addictions, settlement, employment or multi‑service community organization, in a not‑for‑profit environment is strongly preferred.
• Experience with funder reporting, board reporting, quality improvement planning or organizational accountability processes.
• Strong understanding of quality improvement methods and practical application in complex service environments.
• Strong data analysis, synthesis and interpretation skills with ability to translate data into meaningful insights and experience developing dashboards, reports, indicators, scorecards or performance measurement frameworks.
• Experience supporting senior leaders with strategic planning, data analysis, reporting and decision‑making.
• Excellent Excel skills and experience with Power BI or similar tools.
• Understanding of privacy, compliance and data governance in health or community services.
• Knowledge of PHIPA and Ontario health‑sector accountability requirements is an asset.
• Strategic and Systems Thinking with ability to understand how programs, data, reporting, compliance, funder requirements and organizational priorities connect.
• A connector with ability to develop relationships, networks, and partnerships to further PQCHC mission and impact (sharing knowledge and ideas and collaborating within and across the stakeholder groups).
• A storyteller with excellent writing, briefing and presentation skills, and ability to compellingly and honestly communicate. Ability to develop and champion strong and clear messaging leveraging data as the basis to support key messages or to translate data into meaningful insights.
• Strong project coordination and organizational skills with ability independently and successfully manage multiple priorities.
• Ability to influence and support change without direct authority.
• Strong facilitation and relationship‑building skills.
• Comfort working with ambiguity and evolving organizational needs.
• A problem solver with ability to identify system‑level issues and propose practical solutions.

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