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RQ08184 - Specialized IT ConsultantRubicon Path • Toronto, ON, Canada
RQ08184 - Specialized IT Consultant

RQ08184 - Specialized IT Consultant

Rubicon Path • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

About the job RQ08184 - Specialized IT Consultant

Description

Responsibilities

  • Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
  • Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
  • Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
  • Identify application defects and assist in complex trouble shooting and root cause analysis
  • Follow all established Service Management process and identify opportunities for improvement

Qualifications

  • 2+ years of experience working in the healthcare industry
  • Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
  • Logibec MMS (Materials Management System)
  • BSSI HFM (Health Financial Management)
  • Knowledge of Service Management Processes with 5+ years experience in supporting remote clients
  • Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
  • Experience with Footprints Ticketing Application
  • Proven track record for building strong working relationships
  • Strong interpersonal, and verbal and written communication skills
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  • Excellent analytical, problem-solving, and decision-making skills
  • Ability to apply strong listening skills to facilitate issue resolution
  • A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
  • Microsoft Great Plains 2016, 2018
  • BSSI HFM (Health Financial Management)
  • Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have

  • CCIM - Community Care Information Management (HRIS and MIS) experience
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RQ08184 - Specialized IT Consultant • Toronto, ON, Canada

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